Customer Service Specialist

MRA-The Management Association; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Bestergo is expanding and seeks a Customer Service Specialist to assist customers via phone, email, and text. You will provide accurate information, help with product installation, and deliver timely resolutions to maximize satisfaction.

Responsibilities include handling inbound calls, updating records, and collaborating with team members to improve processes and the customer experience.

Qualifications

• 1–3 years of customer service experience.
• Ability to understand and communicate written instructions.
• Strong computer skills to navigate browsers, email, and chat tools.

Responsibilities

• Handle inbound calls to provide product support and information.
• Assist customers on installation, use, and assembly of products.
• Resolve routine and complex inquiries with minimal supervision.
• Follow up with customers via phone, email, and text.
• Maintain call records and update on inquiry status.
• Coordinate with team to improve processes and customer experience.

Skills

Customer service

Detail-oriented

Written and verbal communication

Time management

Analytical skills

Independent work

Consumer electronics knowledge

Tools

Email

Web browsers

Chat tools

Instant messenger

Job description

Bestergo is growing! Bestergo is looking to add a Customer Service Specialist to join our growing organization.

As a Customer Support Specialist, you will assist customers' needs over the phone, provide accurate information, demonstrate understanding of our product lines, effectively solve problems, and offer resolutions on time to maximize customer satisfaction.

Essential Functions

• Availability to receive inbound calls and provide a professional level of product support when customers and users contact customer service.
• Identify factors and steps necessary to assist customers on how to properly install, use, and/or assemble our products, answer questions, and provide other product knowledge.
• Successfully respond to routine as well as more complex customer service calls and inquiries with minimal supervision.
• Support and follow up with customers through phone, email, and text.
• Provide appropriate solutions and detailed product information.
• Maintain and update call records on the status of customer service inquiries.
• Navigate software and the internet with multiple browsers, email, instant messenger, and chat tools.
• Review instructions, manuals, product information, and online listings for accuracy. Collaborate with other team members to help improve company processes and improve the customer experience.
• All other duties as assigned.

Skills/Experience Required

• Minimum of 1 to 3 years of customer service, product installation, or other related industry experience required.
• Detail-oriented with the ability to understand and communicate written instructions, procedures, and guidelines.
• Strong computer skills required to navigate software and the internet with multiple browsers, email, social media, instant messenger, and chat tools.
• Strong written and verbal communication skills.
• Strong customer service and analytical skills.
• Ability to work independently with strong time-management and organization skills.
• Experience in the consumer electronics industry, retail, or installation with an emphasis on television wall mounting, ready-to-build furniture, and accessories is beneficial.
• Knowledge of televisions, TV wall mounts, specifics with sheetrock, drywall, and hardware installation, or related work experience, is preferred.
• General understanding of the consumer electronics industry.