Customer Support Specialist — Expert Product Help

MRA-The Management Association; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Bestergo is expanding and seeks a Customer Service Specialist to assist customers via phone, email, and text. You will provide accurate information, help with product installation, and deliver timely resolutions to maximize satisfaction.

Responsibilities include handling inbound calls, updating records, and collaborating with team members to improve processes and the customer experience.

Qualifications

• 1–3 years of customer service experience.
• Ability to understand and communicate written instructions.
• Strong computer skills to navigate browsers, email, and chat tools.

Responsibilities

• Handle inbound calls to provide product support and information.
• Assist customers on installation, use, and assembly of products.
• Resolve routine and complex inquiries with minimal supervision.
• Follow up with customers via phone, email, and text.
• Maintain call records and update on inquiry status.
• Coordinate with team to improve processes and customer experience.

Skills

Customer service

Detail-oriented

Written and verbal communication

Time management

Analytical skills

Independent work

Consumer electronics knowledge

Tools

Email

Web browsers

Chat tools

Instant messenger

Job description

Bestergo is expanding and seeks a Customer Service Specialist to assist customers via phone, email, and text. You will provide accurate information, help with product installation, and deliver timely resolutions to maximize satisfaction.

Responsibilities include handling inbound calls, updating records, and collaborating with team members to improve processes and the customer experience.