Product Support Engineer — White‑Glove AI Platform

Cartesia AI, Inc.; San Francisco (CA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Parental Leave

Flexible PTO

Meals & Snacks

Job summary

Cartesia AI, Inc. is seeking a Product Support Engineer to help customers succeed with our platform by solving complex, technical issues and providing world-class support.

You’ll work directly with customers, partner closely with engineering and product teams at a cutting‑edge AI company, and help shape the processes and tools that define our post‑sales support. This is a hands‑on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our

Qualifications

• Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
• Able to reproduce issues and work with engineers to identify solutions.
• Excellent written and verbal communication for internal teams and customers.
• Calm under pressure and able to prioritize multiple issues.
• Ownership and collaborative mindset in a small, fast-moving team.

Responsibilities

• Serve as the primary L1 contact for smaller accounts via Slack and other messaging platforms.
• Provide white-glove, hands-on support diagnosing and resolving API, SDK, and integration issues.
• Build relationships with developers, product leads, and admins as a trusted technical partner.
• Reproduce issues, triage, write bug reports, and help prioritize fixes.
• Troubleshoot across the stack—APIs, SDKs, latency, reliability issues, and partner integrations.
• Document solutions and patterns in internal runbooks and customer-facing guides.
• Participate in on-call rotation to support customers outside hours.
• Collaborate cross-functionally to improve support operations and workflows.

Skills

APIs

SDKs

Logs

Integrations

Customer communication

Issue reproduction

Job description

Cartesia AI, Inc. is seeking a Product Support Engineer to help customers succeed with our platform by solving complex, technical issues and providing world-class support.

You’ll work directly with customers, partner closely with engineering and product teams at a cutting‑edge AI company, and help shape the processes and tools that define our post‑sales support. This is a hands‑on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our