Hands-on AI Platform Support Engineer

cartesia; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Fully covered health insurance

Flexible PTO

Monthly commuter allowance

Daily meals and snacks

Job summary

Cartesia is seeking a Product Support Engineer in San Francisco to provide technical support and ensure customer success. In this role, you will solve complex issues and build strong relationships with clients, directly influencing product reliability and support processes.

You will work on API integrations and be a hands-on partner to engineering teams. The role requires strong troubleshooting skills and excellent communication abilities, with the aim to enhance customer experience and support operations.

Qualifications

• 2–8 years in a technical support or a similar role.
• Strong skills in troubleshooting APIs, SDKs, and integrations.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as primary L1 support via Slack for smaller accounts.
• Diagnose and resolve complex issues across APIs and SDKs.
• Document solutions and contribute to customer-facing guides.

Skills

Technical troubleshooting

Communication

Relationship building

Debugging

Tools

Slack

APIs

SDKs

Job description

Cartesia is seeking a Product Support Engineer in San Francisco to provide technical support and ensure customer success. In this role, you will solve complex issues and build strong relationships with clients, directly influencing product reliability and support processes.

You will work on API integrations and be a hands-on partner to engineering teams. The role requires strong troubleshooting skills and excellent communication abilities, with the aim to enhance customer experience and support operations.