Product Support Engineer & Technical Content Lead

Lucifer Lighting; San Antonio (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

Lucifer Lighting, a San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures, seeks a Product Support Engineer to bridge Engineering, Sales and Customers by translating complex data into technical marketing collateral. You will validate products hands-on and develop content to empower our partners.

In this role you will create specification sheets, installation manuals, gain real-world field feedback, and manage digital assets while collaborating across

Qualifications

• Willingness to develop a deep understanding of Lucifer Lighting products and how they perform.
• Ability to work with highly technical, detailed information and communicate clearly.
• Strong reading between the lines and listening skills.

Responsibilities

• Provide technical assistance on product features and field issues.
• Draft and format technical marketing documents (spec sheets, manuals, sell sheets).
• Incorporate field feedback into documentation and product guides.

Skills

Product obsession

Technical mindset

Communication

Education

Bachelor's degree in Engineering, Marketing, Technical Writing

Tools

MS Office

Adobe InDesign/Illustrator

CMS

Solidworks

Zendesk

Job description

Lucifer Lighting, a San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures, seeks a Product Support Engineer to bridge Engineering, Sales and Customers by translating complex data into technical marketing collateral. You will validate products hands-on and develop content to empower our partners.

In this role you will create specification sheets, installation manuals, gain real-world field feedback, and manage digital assets while collaborating across