Technical Support Engineer – Electrical & CAE Expert

rittal; Schaumburg (IL); On-site; USD 75,000 - 95,000; Full time

Job summary

ePlan Software & Services LLC is seeking a Technical Support Engineer to join our team near Schaumburg, IL (onsite). You will provide technical product support to EPLAN customers, resolve software and application issues, and collaborate with our second level team to solve complex problems.

The role requires a background in Electrical Engineering, 1–2+ years in engineering or related fields, familiarity with CAE/CAD tools, Windows Server, and MS Office, plus strong English communication.

Qualifications

• Educational background in Electrical Engineering or related technical discipline.
• 1–2+ years of professional experience in engineering, automation, software, or related industries.
• Experience in technical support or customer-facing technical roles is a plus.
• Working knowledge of CAE/CAD tools used for electrical, hydraulic, and pneumatic system design.
• Proficiency with networking concepts, Windows Server, Windows OS, and Microsoft Office.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide technical product support to EPLAN customers, resolving software and application-related issues.
• Document, track, and manage support cases within the EPLAN Solution Center.
• Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.
• Collaborate closely with EPLAN Second Level Support to elevate and resolve complex technical issues.
• Maintain current knowledge of EPLAN products, updates, and industry developments.
• Support technical and sales teams with product expertise and customer-related inquiries.
• Identify potential sales and service opportunities while delivering customer support.
• Build and maintain positive customer relationships through responsive and professional communication.
• Ensure support activities comply with established processes, service standards, and response-time expectations.

Education

Bachelor's degree in Electrical Engineering

Tools

CAE/CAD tools

Windows Server

Microsoft Office

Job description

ePlan Software & Services LLC is seeking a Technical Support Engineer to join our team near Schaumburg, IL (onsite). You will provide technical product support to EPLAN customers, resolve software and application issues, and collaborate with our second level team to solve complex problems.

The role requires a background in Electrical Engineering, 1–2+ years in engineering or related fields, familiarity with CAE/CAD tools, Windows Server, and MS Office, plus strong English communication.