Senior Manager, Service Engineering & Maintainability

Generac; Waukesha (WI); On-site; USD 140,000 - 210,000; Full time

Job summary

Generac is seeking a Senior Manager Service Engineering to lead a global team focused on maximum serviceability and lifecycle cost reduction. You will define LORA processes, set repair strategies, and drive service BOM governance across product platforms.

You will partner with Engineering, Supply Chain, Manufacturing, and Product Management to ensure service parts readiness and alignment with program goals. A strong background in PLM and SAP/MRP is required.

Qualifications

• Bachelor’s degree in engineering or 8 years related experience in Engineering/Service Engineering.
• 10 years’ experience in product service org with 5 years progressive engineering/service management.
• Experience with development and maintenance of engineered products.
• Experience using SAP/MRP or equivalent ERP.

Responsibilities

• Develop and maintain an LORA process across all product platforms.
• Define repair-versus-replace strategies at component, assembly, and system levels.
• Evaluate repair decisions based on lifecycle cost, reliability, maintainability, service complexity, and customer impact.
• Establish repairability standards for major subsystems including engines, alternators, control systems, power electronics, fuel systems, and transfer switches.
• Utilize LORA outcomes to influence product architecture, service parts strategy, and maintenance planning.
• Own the strategy, development, governance, and continuous improvement of sBOMs.
• Transform eBOMs into service-ready structures.
• Define service assemblies, service kits, replacement components, and maintenance parts.
• Partner with Product Engineering, Supply Chain, Manufacturing, and Product Management for service parts planning.
• Ensure service BOM structures are maintained within PLM, ERP, and aftermarket systems.
• Drive service parts simplification and standardization to optimize inventory and lifecycle costs.
• Establish service parts readiness for new product introductions.
• Lead Engineers through new technologies and equipment implementations.
• Define resource needs and work within budget and staffing parameters.

Skills

SBOM governance

LORA methodologies

Design for Serviceability

PLM

Service parts strategy

Warranty analytics

Lean/CI

Financial acumen

Cross-functional collaboration

Prioritization

Education

Bachelor’s degree in engineering

Advanced degree in Engineering/Technical Management

Tools

SAP/MRP

Job description

Generac is seeking a Senior Manager Service Engineering to lead a global team focused on maximum serviceability and lifecycle cost reduction. You will define LORA processes, set repair strategies, and drive service BOM governance across product platforms.

You will partner with Engineering, Supply Chain, Manufacturing, and Product Management to ensure service parts readiness and alignment with program goals. A strong background in PLM and SAP/MRP is required.