Product Support Engineer – Intern

Jobtailor; Palmdale (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

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Job summary

Jobtailor in Palmdale, CA invites a full-time internship for an engineering or STEM student. You will support Product Support Engineers by gathering data, troubleshooting, and documenting findings to resolve customer issues. This role emphasizes collaboration across teams and developing practical documentation.

The position runs for at least 10 weeks in summer 2027, 40 hours per week, and requires eligibility for a U.S. government security clearance and citizenship.

Qualifications

• Data gathering and troubleshooting during issue investigations.
• Documentation of findings and updates for stakeholders.
• Interpersonal communication and teamwork with cross-functional groups.

Responsibilities

• Support Product Support Engineers in investigating and resolving customer issues through data gathering, troubleshooting, and documenting findings.
• Assist with root cause analysis and corrective action activities.
• Prepare clear summaries and updates for internal stakeholders.
• Create, update, and maintain technical documentation, work instructions, and training materials.
• Analyze field performance and reliability data to identify trends, recurring issues, and opportunities for product or process improvements.
• Collaborate with engineering, manufacturing, quality, and supply chain teams to implement product changes and service bulletins.
• Prepare customer support presentation materials.
• Track open issues and update status reports in designated tools and systems.

Skills

Data gathering

Troubleshooting

Documentation

Interpersonal communication

Leadership

Teamwork

Education

STEM degree

Job description

Responsibilities

• Support Product Support Engineers in investigating and resolving customer-reported issues through data gathering, troubleshooting, and documenting findings
• Assist with root cause analysis and corrective action activities
• Prepare clear summaries and updates for internal stakeholders
• Create, update, and maintain technical documentation, work instructions, and training materials
• Analyze field performance and reliability data to identify trends, recurring issues, and opportunities for product or process improvements
• Collaborate with engineering, manufacturing, quality, and supply chain teams to implement product changes and service bulletins
• Prepare customer support presentation materials
• Track open issues and update status reports in designated tools and systems

Requirements

• Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university and graduating after August 2027
• Major in a STEM (Science, Technology, Engineering or Math) degree
• Be available to work full-time (40 hours per week) for at least 10 weeks during summer 2027
• Be able to obtain and maintain a U.S. Government security clearance and Program Special access within a reasonable period of time
• U.S. citizenship is a prerequisite for clearance
• Preferred: overall cumulative GPA of 3.25 out of 4.0 or higher
• Preferred: previous internship/co-op experience
• Preferred: leadership and teamwork capabilities
• Preferred: interpersonal communication skills and professional/community/extracurricular activities
• Prefe...