Product Support Engineer — Integrations & QA

IQVIA; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

IQVIA is seeking a support analyst to participate in analytical and technical work in support of technology product development. You will work with customers and project management teams to define milestones, gather requirements, and translate them into technical specifications while managing the ticketing queue and preparing for internal meetings.

You will provide Tier 2/3 support for custom integrations, assist with QA, UAT and production launches, and contribute to improving the customer

Qualifications

• Bachelor’s and Master’s degrees required.
• 2 years of related experience required.
• Emphasis on technical/discipline knowledge within a project-team context.

Responsibilities

• Identify milestones and timelines with customers and PM teams.
• Gather requirements and translate to technical specifications.
• Manage ticket queue and ensure timely client delivery.
• Prepare for internal meetings and track timeline progression.
• Escalate tickets as needed.
• Create weekly client status slides summarizing project progress.
• Support QA, UAT and production launches for customer engagements.
• Collaborate with product development to support platform functionality.
• Provide Tier 2/3 technical support for custom integrations.
• Support ticketing processes and strive for permanent resolution to improve customer experience.

Skills

2 years related experience

Technical knowledge

Education

Bachelor’s Degree

Master’s Degree

Job description

IQVIA is seeking a support analyst to participate in analytical and technical work in support of technology product development. You will work with customers and project management teams to define milestones, gather requirements, and translate them into technical specifications while managing the ticketing queue and preparing for internal meetings.

You will provide Tier 2/3 support for custom integrations, assist with QA, UAT and production launches, and contribute to improving the customer