Product Support Engineer (Fully Remote)

Centralize; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Quarterly offsites

Equipment stipend

Parental leave

401(k) included

Job summary

Centralize is seeking a customer-focused technical support professional in the United States to be the first point of contact for customers, resolving issues across chat and video.

You will own the support function end-to-end, from answering questions to developing scalable processes, and you will diagnose issues by digging into logs and unfamiliar codebases with high initiative and clear communication.

Qualifications

• 2+ years in technical support or customer engineering at a fast-growing SaaS company.
• Diagnose issues by digging into logs and unfamiliar codebases.
• Excellent written and verbal communication.

Responsibilities

• Be the first point of contact for customers, resolving issues across chat and video.
• Own the support function end-to-end, from answering questions to developing scalable processes.

Skills

Technical support

Customer engineering

Communication

Job description

• Be the first point of contact for customers, resolving issues across chat and video.
• Own the support function end-to-end, from answering questions to developing scalable processes.

What We're Looking For:

• 2+ years in technical support or customer engineering at a fast-growing SaaS company.
• Technical enough to dig into logs and unfamiliar codebases to diagnose issues.
• High agency with excellent written and verbal communication.

Compensation and Benefits:

• $60k - $100k salary plus equity and fully covered benefits.
• Unlimited PTO, quarterly offsites, and an equipment stipend.
• Parental leave and 401(k) included.

Centralize

Centralize builds a relationship intelligence platform for enterprise revenue teams, replacing the CRM. We're a Series A startup with $18M+ funding, growing 5x year-over-year, backed by NEA and Salesforce Ventures.