Product Support Engineer – Building Services

Jobtailor; Colorado; On-site; USD 75,000 - 105,000; Full time

Job summary

Trane is seeking a Service Sales Engineer to provide technical and marketing support to the service sales field organization. You will assist with product selection, pricing, quotations, and new product development, while engaging customers directly.

You will travel to sales offices, corporate events, and customer sites up to 10% of the time and help communicate selling stories to field teams. Strong communication and project skills are essential.

Qualifications

• Bachelor’s degree in engineering or relevant industry work experience required.
• 2+ years of engineering-related work experience preferred.
• Excellent oral and written communication skills required.
• Ability to travel independently up to 10% of the time.
• Tactfulness and assertiveness.
• Effective and clear decision-making under pressure.
• Ability to communicate effectively with customers, estimators, account managers, and internal customers.
• Self-starter with time management and goal orientation.
• Strong interpersonal and teamwork skills.
• Proficiency in Excel, Word, PowerPoint, and cloud-based selection software.

Responsibilities

• Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, product selection, pricing and quotation activity, new product development, marketing content, and customer factory visits.
• Travel to sales offices, corporate events, and customer sites in support of Trane Service, including presentations, sales discussions, and tradeshows.
• Establish product lines’ selling story and communicate it to service sales support, business unit functions, and field sales.
• Understand competitors’ products and strategies and communicate relevant information internally and to the field.
• Participate in creative thinking, team decision-making, and problem solving with cross-functional teams.
• Price projects and assist in bid strategies.
• Provide marketing, technical, systems, and applications support to peers, field sales, and external customers.

Skills

Communication skills

Interpersonal skills

Team player

Project management

Customer interaction

Presentation skills

Problem solving

Education

Bachelor’s degree in engineering

2+ years of engineering experience

Tools

Excel

Word

PowerPoint

Cloud-based selection software

Job description

• Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, product selection, pricing and quotation activity, new product development, marketing content, and customer factory visits
• Travel to sales offices, corporate events, and customer sites in support of Trane Service, including presentations, sales discussions, and tradeshows
• Establish product lines’ “selling story” and communicate it to service sales support, business unit functions, and field sales
• Understand competitors’ products and strategies and communicate relevant information internally and to the field
• Participate in creative thinking, team decision-making, and problem solving with cross-functional teams
• Price projects and assist in bid strategies
• Provide marketing, technical, systems, and applications support to peers, field sales, and external customers
• Participate in or lead projects involving new product development, marketing/promotional/technical content, and improved sales tools
• Support a professional, field- and customer-focused environment with performance measurements and process improvement
• Assist with equipment configuration and software requirements to improve software capabilities
• Train new service sales engineers in the Trane Graduate Training Program

Requirements

• Bachelor's degree in engineering or relevant industry work experience is required
• 2+ years of engineering-related work experience preferred
• Excellent oral and written communication skills required
• Ability to travel independently up to 10% of the time required
• Tactfulness and assertiveness
• Effective and clear decision-making under pressure
• Ability to communicate effectively with customers, estimators, account managers, and internal customers
• Success-oriented, self-starting, and able to manage time and priorities to meet goals and objectives
• Highly developed interpersonal, communication, and team-player skills
• PC and end-user computer proficiency, including Excel, Word, PowerPoint, and cloud-based selection software

Core Competencies

Demonstrates expertise in providing technical and marketing support, effective communication with diverse stakeholders, and strong decision-making skills under pressure. Proficient in project management and new product development, with a focus on customer engagement and sales strategies.

Highest-signal resume keywords

• Bachelor's Degree In Engineering
• 2+ Years Of Engineering-Related Work Experience
• Excellent Oral And Written Communication Skills
• PC And End-User Computer Proficiency
• Project Management

ATS Optimization Keywords

Soft Skills

• Tactfulness
• Assertiveness
• Effective Decision-Making
• Interpersonal Skills
• Team-Player Skills

Industry Keywords

• Technical Support
• Sales Support
• Product Development
• Customer Interaction
• Pricing And Quotation
• Marketing Content
• Process Improvement

Tools & Technologies

• Excel
• Word
• PowerPoint
• Cloud-Based Selection Software