Product Support Engineer- Building Services

Trane Technologies; Tyler (TX); On-site; USD 76,000 - 136,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Education and training

Job summary

Trane Technologies is seeking a Product Support Engineer- Building Services to provide technical and marketing/sales support for the industry-leading chiller portfolio, promoting sustainability and energy efficiency in HVAC systems. This on-site role involves collaboration with field teams, travel to customer sites, and developing the selling story for service sales.

The role supports product development, marketing content, and bids, and includes training engineers through the Trane Graduate

Qualifications

• Bachelor's degree in engineering or equivalent industry experience.
• Excellent oral and written communication skills.
• Ability to travel up to 10% of the time.

Responsibilities

• Provide technical and marketing/sales support to the service sales field organization via phone/email, direct customer interactions, and bid activities.
• Travel to sales offices, corporate events, and customer sites to support Trane Service, including presentations and tradeshows.
• Develop and communicate the selling story for product lines to field sales and internal teams.
• Understand competitors' products and strategies and relay insights to the field and relevant departments.
• Collaborate with cross-functional teams on projects related to product development and marketing content.

Skills

Communication skills

Interpersonal skills

Time management

Travel readiness

Education

Bachelor's degree in engineering

Tools

Excel

PowerPoint

Word

Cloud-based Selection Software

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

This is an on-site position, and the office location will be determined based on workspace availability. Final location will be determined during the recruiting process.

This Product Support Engineer- Building Services role provides in-depth technical and strategic sales support for Trane’s industry-leading chiller portfolio, executes marketing communication that promotes sustainability, efficiency, and reliability in HVAC systems, and advises how products and services can be used in the electrification/decarbonization of HVAC systems to improve energy efficiency levels.

What You Will Do

• Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, special product selection/pricing/quotation activity, new product development, marketing content, and customer factory visits.
• Travel to sales offices, corporate events, and customer sites in support of Trane Service, including formal presentations, sales discussions, and supporting tradeshows.
• Establish product lines’ “selling story.” Ensure that the service sales support department, appropriate business unit functional areas, and field sales force are familiar with the “selling story.”
• Understanding competitors' products and strategies and effectively communicate this information with the field, department, and other functional areas.
• Participate in creative thinking, team decision-making and problem solving with cross-functional teams
• Price projects and assist in bid strategies.
• Provide marketing/technical/systems/applications support to peers, the sales field organization and external customers.
• Participate/lead in projects that relate to new product development, developing marketing/promotional/technical content, and improving sales tools
• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.
• Assist the service sales field organization with configuring equipment and developing software requirements that improve the software’s capabilities.
• Train new service sales engineers that participate in the Trane Graduate Training Program

What You Will Bring

• Bachelor's degree in engineering or relevant industry work experience is required.
• 2+ years of engineering related work experience is preferred.
• Excellent oral and written communication skills required.
• Ability to travel independently up to 10% of the time required.

Essential Skills Or Knowledge

• Tactfulness and assertiveness; must be effective and clear decision-maker under pressure situations; able to communicate effectively with field (customers, estimators and account managers) and internal customers.
• Aggressive, success-oriented, self-starter and able to manage time and priorities in order to meet specific goals and objectives.
• Highly developed and demonstrated interpersonal and communication skills and team-player skills required.
• PC and end user computer use (Excel, Word, Power Point, Cloud-based Selection Software).

Annual Base Salary Range Or Hourly Base Pay Range

$75,700.00 - $135,834.99

Compensation Type

Salary

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.