Business Systems Analyst

Jobtailor; North Carolina; On-site; USD 65,000 - 85,000; Full time

Job summary

Trane is seeking a qualified professional to provide customer service to field, manufacturing and internal customers daily, and to collaborate with the team to develop business processes and system enhancements.

You will understand integrated business systems configuration options, identify and resolve application problems, and support end users for Trane North America deployments, including updating training materials and documentation.

Qualifications

• Bachelor’s Degree is required or Associate’s Degree with 2 years of experience.
• Experience with Microsoft Office Suite required.
• Strong understanding of field sales office business, manufacturing, and headquarters a plus.
• Knowledge of software configurations and systems integration details preferred.
• Project management experience preferred.
• Six Sigma and 9 Step Problem Solving (A3) knowledge preferred.
• Experience working with SQL preferred.
• Excellent written, verbal and interpersonal communication skills.
• Must have ability to work well in a team environment.
• Strong interpersonal skills required.

Responsibilities

• Provide customer service to field, manufacturing and internal customers on a daily basis.
• Work with team to continually develop business processes and system enhancements.
• Understand integrated business systems configuration options and tools.
• Identify application problems and provide resolutions in a timely manner.
• Provide training and support of end users for Trane North America.
• Update user training and documentation for specific business processes.
• Develop and manage process improvement plans in regard to specific business processes.
• Observe and document any malfunction of the software and offer reasonable solutions for correction.
• Work with other groups within Trane to establish best practices and implement management strategy.
• Assist with application requirements and lead user acceptance testing for the application deployment process.
• Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
• Work on ad hoc project teams to further define processes/systems.
• Up to 10% travel to various Trane and/or vendor field sites required.

Skills

Customer Service

Process Improvement

Project Management

SQL Experience

Six Sigma Knowledge

Interpersonal Communication

Team Collaboration

Education

Bachelor’s Degree

Associate’s Degree + 2 years experience

Tools

Microsoft Office Suite

Job description

• Provide customer service to field, manufacturing and internal customers on a daily basis.
• Work with team to continually develop business processes and system enhancements.
• Understand integrated business systems configuration options and tools.
• Identify application problems and provide resolutions in a timely manner.
• Provide training and support of end users for Trane North America.
• Update user training and documentation for specific business processes.
• Develop and manage process improvement plans in regard to specific business processes.
• Observe and document any malfunction of the software and offer reasonable solutions for correction.
• Work with other groups within Trane to establish best practices and implement management strategy.
• Assist with application requirements and lead user acceptance testing for the application deployment process.
• Assist in developing tools for offices to monitor and measure processes including report definitions and data validation.
• Work on ad hoc project teams to further define processes/systems.
• Up to 10% travel to various Trane and/or vendor field sites required.

Requirements

• Bachelor’s Degree is required. – OR – Associate’s Degree with 2 years of experience is required.
• Experience with Microsoft Office Suite required.
• Strong understanding of field sales office business, manufacturing, and headquarters a plus.
• Knowledge of software configurations and systems integration details preferred.
• Project management experience preferred.
• Working knowledge of Six Sigma and 9 Step Problem Solving (A3) preferred.
• Experience working with SQL preferred.
• Excellent written, verbal and interpersonal communication skills.
• Must have ability to work well in a team environment.
• Strong interpersonal skills required.

Core Competencies

Demonstrates expertise in customer service, process improvement, and application support, with a strong focus on training end users and managing system enhancements. Proficient in project management and familiar with software configurations and systems integration.

Highest-signal resume keywords

• Customer Service
• Process Improvement
• Project Management
• SQL ExperienceSix Sigma Knowledge

ATS Optimization Keywords

Hard Skills

• Business Process Development
• Software Configuration
• Systems Integration
• User Acceptance Testing
• Data Validation

Soft Skills

• Interpersonal Communication
• Team Collaboration
• Problem Solving
• Written Communication

Industry Keywords

• Field Sales Office Business
• Manufacturing
• Process Management
• End User Training

Tools & Technologies

• Microsoft Office Suite