Product Support Engineer

Jobtailor

North Reading (MA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Teradyne is seeking an experienced Field Service Engineer to provide world-class support for Teradyne Semiconductor Test Products. You will act as a subject matter expert across platforms and collaborate with Product Development and NPI teams to prepare new products for field deployment.

You will develop training materials, train field service engineers globally, and deliver timely, accurate support for customer issues while driving improvements in service delivery and system reliability.

Qualifications

Bachelor's degree in Electrical/Computer Engineering required.
8–15 years of relevant industry experience.
Expertise in Power, Embedded, and Networking domains.
Strong problem-solving and critical thinking abilities.
Excellent verbal and written communication skills.
Commitment to product quality and customer satisfaction.
Self-motivated, hands-on team player who can work independently.
Proficient computer skills and familiarity with serviceability concepts.
Experience with Design for Serviceability and Reliability.
Willingness to travel up to 25%.
Local to North Reading, MA; relocation not provided.

Responsibilities

Provide world-class support for Teradyne Semiconductor Test Products.
Serve as a subject matter expert across new and existing platforms.
Engage with Product Development and NPI teams to prepare new products for field deployment.
Develop training materials and conduct training for field service engineers worldwide.
Provide timely and accurate support to field organizations for customer issues.
Identify opportunities to improve customer support delivery.
Develop and update service documentation for field installations and preventive maintenance.
Analyze trends to improve system reliability.

Skills

Power Expertise

Embedded Systems Expertise

Networking Expertise

Design For Serviceability

Design For Reliability

Critical Thinking

Verbal Communication

Written Communication

Self-Motivated

Team Collaboration

Education

Bachelor's degree in Electrical/Computer Engineering

Tools

Field Service Tools

Semiconductor Test Equipment

Computer Proficiency

Job description

Provide world-class support for current and future generations of Teradyne Semiconductor Test Products
Serve as a subject matter expert across new and existing Teradyne platforms
Engage with Product Development and NPI teams to prepare new products for field deployment
Develop training materials and conduct training for field service engineers worldwide
Provide timely and accurate support to field organizations for customer issues
Identify technology opportunities to improve customer support delivery
Develop and update service documentation for field installations and preventive maintenance
Analyze trends and identify opportunities to improve system reliability

Requirements

Bachelor’s degree in electrical/computer engineering
8–15 years of relevant industry experience
Expertise in Power, Embedded, and Networking
Exceptional critical thinking and problem-solving skills
Excellent verbal and written communication skills
Commitment to product quality and customer satisfaction
Self-motivated, hands-on team player able to work independently
Proficient computer skills
Experience with Design for Serviceability and Reliability
Willingness to travel up to 25%
Must be local to North Reading, MA; relocation is not provided

Core Competencies

Demonstrates expertise in Power, Embedded, and Networking within Teradyne Semiconductor Test Products, focusing on customer support, product quality, and system reliability. Capable of developing training materials and engaging with cross-functional teams to enhance service delivery.

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