Product Support Engineer

Rolls-Royce; North Pole (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

Rolls-Royce is looking for a Product Support Engineer for Rail in North Pole, Alaska. This is a permanent full-time position focused on conducting maintenance and repairs on MTU rail products. The ideal candidate will have an engineering background, outstanding safety awareness, and proficiency in MS Office. Responsibilities include preventative maintenance, fault finding, and participating in training. Rolls-Royce values a respectful and inclusive workplace where individuality is cherished.

Qualifications

• Engineering background is essential for the role.
• Proficiency in MS Office is required with training for specific company tools.
• Candidates must demonstrate outstanding safety awareness.

Responsibilities

• Conduct routine maintenance and repairs on MTU rail products.
• Participate in continuous improvement activities.
• Attend local and factory training courses as necessary.

Skills

Engineering background

Outstanding safety awareness

Proficient in MS Office

Education

NVQ Level 2 in Engineering or equivalent

Tools

SAP

MTU Business Portal

Job description

Product Support Engineer - Rail

Location: London

Full time

Job Description

As the Product Support Engineer for Rail you will report to the Site Team Leader or Site Supervisor. You will conduct and support routine maintenance and repairs on MTU rail products in accordance with approved manuals and contract requirements, while embracing digitalisation.

What You Will Be Doing

• Perform preventative, scheduled maintenance and corrective maintenance activities according to the maintenance schedule, manuals, and contract.
• Actively participate in continuous improvement activities for maintenance and procedures.
• Conduct planned maintenance tasks following operating instructions.
• Attend and participate in customer meetings to obtain sign‑off for work completed on customer equipment.
• Undertake fault finding and repair using technical information such as drawings and fault‑finding guides.
• Complete relevant documentation for all work to accurately record activities for both the company and the customer.
• Participate proactively in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB on‑site facilities.
• Attend local and factory training courses as necessary to keep skills current.
• Handle other related activities reasonably required, such as covering work in another depot.
• Accurately report parts used during service work per internal processes to ensure effective stock control.
• Use IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook, etc.

Position Qualifications

• Engineering background
• NVQ Level 2 in Engineering or equivalent
• Outstanding safety awareness
• Proficient in MS Office (XLS, Word, email); on‑the‑job training will be provided for SAP and MTU Business Portal.

Preferred Requirements

• Proactive with good initiative
• Strong organising skills and flexible attitude
• Works well with others

Type of Contract

Permanent

Equal Opportunity Statement

Rolls‑Royce are committed to being a respectful, inclusive, and non‑discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.