Product Support & Client Services Analyst

Socket.dev; Milwaukee (WI, GA); On-site; USD 65,000 - 90,000; Full time

Job summary

FIS is seeking a Client Services professional to serve as the primary contact for institutional outsourcing clients, driving service excellence and client satisfaction.

You will oversee daily activity, resolve complex issues, coordinate with internal teams, and ensure accurate, timely financial processing while maintaining strong relationships across management and client stakeholders.

Qualifications

• 3–5 years of recent experience in trust, securities or operations.
• Experience with client-facing roles and strong interpersonal skills.
• Ability to build and maintain effective working relationships with all levels.
• Calm and professional demeanor with challenging clients.
• Strong organizational, leadership, and problem-solving abilities.

Responsibilities

• Oversee daily activity of assigned outsourcing relationships.
• Resolve complex issues through research and cross-department collaboration.
• Support client institutions in day-to-day routines and financial processing.
• Ensure timely, accurate servicing and high service levels.
• Coordinate with internal teams to support relationships and service delivery.

Skills

TrustDesk experience

Client-facing

Interpersonal skills

Relationship management

Microsoft Office

Tools

Microsoft Office

Job description

FIS is seeking a Client Services professional to serve as the primary contact for institutional outsourcing clients, driving service excellence and client satisfaction.

You will oversee daily activity, resolve complex issues, coordinate with internal teams, and ensure accurate, timely financial processing while maintaining strong relationships across management and client stakeholders.