Product Support Associate | Tech Troubleshooter

Ultipro; Orlando (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

TransCore in Orlando, Florida is seeking an Associate Product Support Representative to join our team. You will provide customer service and product support via telephone, email, online chat, and other channels for TransCore products and services.

You will process work orders, assist with troubleshooting, and document issues in MOMS and other systems, ensuring timely resolution and adherence to procedures. The role requires 0–2 years of experience and a high school diploma or GED.

Qualifications

• 0-2 years of general work experience
• High school diploma or GED required
• Post-secondary education is preferred
• Proficiency with Microsoft Windows and Microsoft Office applications
• Strong customer service, communication, and problem-solving skills
• Ability to accurately document information and maintain attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with toll system maintenance and repair is preferred
• Linux operating system experience and CompTIA A+ certification are preferred

Responsibilities

• Reviews, prioritizes, and processes work orders and support tickets related to hardware, software, networking, and other technology-related issues.
• Monitors email, phone, and other communication channels to promptly acknowledge, document, and respond to customer and internal support requests.
• Performs problem recognition, research, isolation, resolution, and follow-up for routine issues, escalating more complex issues to supervisors or technical support staff as appropriate.
• Communicates professionally with customers, technicians, vendors, and internal support teams through written and verbal communications.
• Accurately documents customer interactions, service requests, troubleshooting activities, and resolutions in designated applications and systems.
• Maintains established service levels and response standards while managing multiple priorities.
• May assist with customer account maintenance and support-related administrative activities.
• Shift work may be required based on operational needs. Must be able to work first, second, or third shift as assigned.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Time management

Education

High school diploma or GED

Post-secondary education

Tools

Microsoft Windows

Microsoft Office

Linux

CompTIA A+

Job description

TransCore in Orlando, Florida is seeking an Associate Product Support Representative to join our team. You will provide customer service and product support via telephone, email, online chat, and other channels for TransCore products and services.

You will process work orders, assist with troubleshooting, and document issues in MOMS and other systems, ensuring timely resolution and adherence to procedures. The role requires 0–2 years of experience and a high school diploma or GED.