Product Support Associate

Niftylift Inc; Greer (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

15 days vacation (pro‑rated first year

5 sick days (pro‑rated first year)

Job summary

Niftylift Inc in Greer, SC is seeking a motivated Parts Department / Product Support Associate to join our team. You will handle inbound calls and emails with professionalism, acting as the go-to resource for parts and product support.

Responsibilities include processing orders, looking up parts with catalogs and inventory systems, coordinating with warehouse staff, and keeping accurate records. A background in a parts or product-support role is preferred; familiarity with aerial work platforms

Qualifications

• Prior experience in a parts department, product support, or related customer service role preferred
• Strong phone communication skills with a professional and friendly demeanor
• Ability to read and interpret parts manuals, diagrams, or technical documentation
• Detail-oriented with strong data entry and order processing accuracy
• Experience with inventory or parts management software is a plus
• Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus
• Team player who thrives in a structured, customer-first environment

Responsibilities

• Answer inbound customer calls/emails to process parts orders accurately and efficiently
• Provide knowledgeable product support and technical assistance to customers
• Look up parts using catalogs, diagrams, and inventory management systems
• Coordinate with warehouse and shipping teams to ensure timely order fulfillment
• Maintain accurate records of orders, customer interactions, and inventory transactions
• Assist walk-in customers as needed
• Follow up on back-ordered or special-order parts to keep customers informed

Skills

Customer service

Phone etiquette

Detail-oriented

Data entry

Team player

Tools

Inventory software

Parts catalogs

ERP systems

Job description

Benefits:

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Company: Niftylift, Inc. Location: Greer, SC Schedule: Monday–Friday, 8:00 AM–4:30 PM (No weekends) Full Time

About the Role:

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise. If you thrive in a fast-paced environment and love helping people find the right solutions, this is the opportunity for you!

Responsibilities:

Answer inbound customer calls/emails to process parts orders accurately and efficiently

Provide knowledgeable product support and technical assistance to customers

Look up parts using catalogs, diagrams, and inventory management systems

Coordinate with warehouse and shipping teams to ensure timely order fulfillment

Maintain accurate records of orders, customer interactions, and inventory transactions

Assist walk-in customers as needed

Follow up on back-ordered or special-order parts to keep customers informed

Requirements:

Prior experience in a parts department, product support, or related customer service role preferred

Strong phone communication skills with a professional and friendly demeanor

Ability to read and interpret parts manuals, diagrams, or technical documentation

Detail-oriented with strong data entry and order processing accuracy

Experience with inventory or parts management software is a plus

Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus

Team player who thrives in a structured, customer-first environment

About Us:

Niftylift Inc is a leading manufacturer of self-propelled aerial work platforms, known worldwide for innovative, lightweight, and environmentally responsible lifting solutions. Our customers trust us for reliable equipment and outstanding after-sales support that keeps their operations running smoothly. At Niftylift, we foster a collaborative and supportive workplace where employees take pride in delivering top-tier service and being part of a globally recognized brand.

Benefits

We offer a competitive, comprehensive benefits package that includes:

Company-Paid Benefits (Employee Only)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

15 days of paid vacation annually (pro‑rated first year)

5 paid sick days annually (pro‑rated first year)

Additional Advantages

Consistent weekday schedule with no weekend requirements

Supportive work environment with strong organizational values

Opportunity to support a respected brand within the aerial equipment industry

Why Join Niftylift?

At Niftylift, we don’t just build access equipment — we build careers, innovative solutions, and a sustainable future.

Founded in 1985, Niftylift has grown into a global leader while staying true to what matters most: people, innovation, quality, and responsible growth. When you join Niftylift, you become part of a company that values long‑term thinking over short‑term wins and believes great products start with great people.

Equal Employment Opportunity (EEO) Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination and harassment.