Product Support Analyst — Japanese & IT Troubleshooter

Workato; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Workato is recruiting a Product Support Analyst to join the rapidly growing Japanese team. You will ensure customers receive exceptional support, deeply understand issues, and provide timely, practical fixes and creative solutions.

Responsibilities include supporting Japanese customers, debugging problems, tracking actions to resolution, coordinating with product and engineering teams, and contributing to the knowledge base with clear documentation.

Qualifications

• Fluent in Japanese (JLPT N1) for customer support
• Proficient reading and writing in English
• 1–3 years IT industry experience or STEM degree

Responsibilities

• Provide product support to Japanese market customers
• Debug issues and propose practical solutions
• Identify causes and track action items to resolution
• Coordinate with internal teams to manage bugs and feature requests
• Handle user requests and incidents via email and ticketing systems
• Document problems and contribute to the knowledge base

Skills

Japanese JLPT N1

English writing

IT experience 1–3 years

Education

Computer Engineering / CS / IT degree

Tools

Salesforce

Google Workspace

QuickBooks

Infusionsoft

Dropbox

Box

Microsoft Outlook

Shopify

Xero

Job description

Workato is recruiting a Product Support Analyst to join the rapidly growing Japanese team. You will ensure customers receive exceptional support, deeply understand issues, and provide timely, practical fixes and creative solutions.

Responsibilities include supporting Japanese customers, debugging problems, tracking actions to resolution, coordinating with product and engineering teams, and contributing to the knowledge base with clear documentation.