Product Strategist

Rivet Recruiting; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Hybrid flexibility

Benefits package

Job summary

A communications firm is seeking a Client Strategy Manager to be the strategic partner for retail banking clients. You will build relationships, guide messaging, and ensure effective communication of financial products. Applicants should have 3-5+ years of relevant experience and strong interpersonal skills. The role is remote with required travel to NYC 2-3 times a month, offering a competitive salary and collaborative environment.

Qualifications

• 3–5+ years of experience in retail banking product management, product marketing, or communications.
• Strong understanding of consumer banking products and customer needs.
• Comfortable working in a fast-paced, agency-like environment.

Responsibilities

• Serve as the primary point of contact for key retail banking clients.
• Translate complex financial products into clear, customer-friendly messaging.
• Develop and execute content strategies that support product launches.

Skills

Retail banking product management

Product marketing

Exceptional communication

Client-facing experience

Job description

This range is provided by Rivet Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

Additional compensation

Annual Bonus

Job Title: Client Strategy Manager – Retail Banking Communications

Location: Remote (PA, NJ, DE, RI, MD) | Must be able to commute to NYC 2–3x/month

About Us

We’re a specialized communications firm dedicated to helping leading financial institutions tell their story, engage customers, and bring retail banking products to life. From crafting content strategies to managing client relationships, we bridge the gap between complex financial products and the audiences they serve.

Our clients are some of the biggest names in banking and financial services. We partner with them to create clear, compelling, and compliant communications that strengthen customer trust and drive product adoption.

Overview

As a Client Strategy Manager, you’ll be the strategic partner for our retail banking clients—building strong relationships, guiding messaging, and ensuring their products are communicated in ways that resonate with customers. You’ll combine your deep retail product knowledge with a passion for storytelling and strategy to help our clients achieve their business goals.

Responsibilities

• Serve as the primary point of contact for key retail banking clients, building trusted relationships at all levels.
• Translate complex financial products (checking, savings, lending, payments, etc.) into clear, customer-friendly messaging.
• Develop and execute content strategies that support product launches, campaigns, and customer engagement initiatives.
• Collaborate with creative, editorial, and project management teams to deliver high-quality client deliverables on time.
• Provide strategic guidance to clients, ensuring communications align with customer needs, compliance standards, and brand voice.
• Stay on top of industry trends in retail banking and financial services to bring fresh insights to client work.

Qualifications

• 3–5+ years of experience in retail banking product management, product marketing, or communications.
• Strong understanding of consumer banking products and customer needs.
• Exceptional communication and writing skills—you know how to make complex topics simple and engaging.
• Client-facing experience—you’re confident managing relationships, influencing stakeholders, and providing strategic counsel.
• Comfortable working in a fast-paced, agency-like environment where collaboration and flexibility are key.
• Based in Pennsylvania, New Jersey, Delaware, Rhode Island, or Maryland (remote-friendly but must travel to NYC 2–3x/month).

Why Join

• Work with top-tier financial services clients on meaningful, high-impact projects.
• Join a tight-knit, collaborative team that values creativity, strategy, and client success.
• Competitive base salary ($90K–$110K) + benefits.
• Hybrid flexibility—remote with regular NYC collaboration.

If you love financial services, client relationships, and the art of communication, this is your chance to bring retail banking expertise into a creative, strategy-driven role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management, Strategy/Planning, and Public Relations

Industries

• Financial Services, Banking, and Public Relations and Communications Services