Product Specialist - Operations Support - 2ndshift

S-R-International-Inc; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

S-R-International-Inc in Columbus, OH, seeks an ODJFS Operations Support (PS1) with 2–5 years of experience in batch scheduling using BMC Control-M/EM. This role includes weekend shifts (Saturday and Sunday) and occasional holidays on a rotational basis, with workload primarily in mainframe and distributed environments.

You will schedule jobs in Control-M/EM, monitor batch processing, fix abends with JCL, and communicate with programmers to resolve issues.

Qualifications

• Experience with BMC Control-M/EM is required.
• 2–5 years in batch scheduling environments.
• Ability to manage abends and coordinate with programmers.
• Proficient in documenting issues in ServiceNow.

Responsibilities

• Schedule pre-defined jobs within Control-M/EM.
• Monitor and manage batch workload in production control.
• Identify abends and escalate issues to maintain SLAs.
• Document issues in ServiceNow and communicate status to stakeholders.

Skills

BMC Control-M/EM scheduling

Mainframe batch knowledge

JCL debugging

Written & verbal communication

Incident management & escalation

Tools

TSO/ISPF

JCL

Nagios

IP Monitor

Tivoli

ServiceNow

Job description

Job Description:

ODJFS Operations Support (PS1)

Includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.

75% Schedule jobs via Control-M/EM and make schedule temporary and permanent modifications to existing jobs.

25% Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.

Experience with BMC Control-M/EM is a mandatory requirement. Additional experience with JCL, SDSF & general Mainframe knowledge is preferred, with ServiceNow experience being a plus.

Detailed Day-To-Day Job Duties to be performed:

Schedule pre-defined jobs within Control-M/EM. Manage/maintain calendars within Control-M/EM. Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications. Identify and fix common abends, alert support staff when problems develop, elevate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks). Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time-Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager.

REQUIRED Skill Sets (include years of exp.): 2-5 years

1. Efficient in using BMC Control-M for scheduling jobs.
2. Efficient in using BMC Control-M for managing batch jobs.
3. Efficient in using BMC Enterprise Manager for scheduling batch jobs.
4. Efficient in using BMC Enterprise Manager or managing batch jobs.
5. Skill in managing batch workload on AJF for both mainframe and client server applications.
6. Expertise in identifying abends and using JCL to fix those abends.
7. Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
8. Ability to clearly and effectively communicate verbally to support staff when problems develop.
9. Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
10. Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
11. Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

DESIRED Skill Set (include years of exp.): 2-5 years

1. Expert ability to analyze and manage batch workload on AJF for both main frame and client server applications by using both BMC Control-M and EM tools respectively.
2. Expert level in identifying and fixing common abends using JCL.
3. Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
4. Ability to clearly and effectively communicate verbally to support staff when problems develop.
5. Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
6. Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing
7. Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
8. Familiarity with ServiceNow Incidents & Tasks.

Questions

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.

Fingerprint background checks are a requirement. Does your candidate agree and understand?

Where is your candidate currently located? City, State