Product Specialist - Operations Support - 2ndshift

Socket.dev; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Socket.dev in Columbus, OH seeks an Operations Support specialist to manage batch workloads on mainframe and distributed systems. You will schedule jobs with Control-M/EM, maintain calendars, diagnose abends, and communicate issues to programmers.

Strong JCL/TSO skills and ServiceNow experience are valued as part of a collaborative team. The role requires 2–5 years in similar environments, willingness to work weekends, and some holidays on a rotational basis.

Qualifications

• 2–5 years of experience with Control-M/EM scheduling.
• Proficiency with JCL and SDSF and general mainframe knowledge.
• Experience managing batch workload for mainframe and distributed apps.
• Clear written and verbal communication; escalation when SLA is at risk.
• Familiarity with incident tracking (ServiceNow) is a plus.

Responsibilities

• Schedule pre-defined jobs within Control-M/EM.
• Manage/maintain calendars within Control-M/EM.
• Manage batch workload in Production Control for mainframe and distributed apps.
• Identify and fix abends; alert/support staff and escalate as needed.
• Document issues in ServiceNow with clear summaries.
• Use TS0/ISPF, JCL, and Control-M/EM to monitor status and resolve problems.
• Communicate status clearly to support staff when issues arise.

Skills

2-5 years experience in Control-M/EM

Strong written and verbalcommunication

Batch workload management

Problem analysis and abend resolution

SLA escalation procedures

Tools

BMC Control-M

BMC Enterprise Manager

JCL

SDSF

TSO/ISPF

ServiceNow

Nagios

IP Monitor

Tivoli

AJF batch tooling

Job description

Job Description:

ODJFS Operations Support (PS1) Includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time. 75% Schedule jobs via Control-M/EM and make schedule temporary and permanent modifications to existing jobs. 25% Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues. Experience with BMC Control-M/EM is a mandatory requirement. Additional experience with JCL, SDSF & general Mainframe knowledge is preferred, with ServiceNow experience being a plus.

Detailed Day-To-Day Job Duties to be performed:

Schedule pre-defined jobs within Control-M/EM. Manage/maintain calendars within Control-M/EM. Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications. Identify and fix common abends, alert support staff when problems develop, elevate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks). Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time-Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager).

REQUIRED Skill Sets (include years of exp.): 2-5 years

1. Efficient in using BMC Control-M for scheduling jobs.
2. Efficient in using BMC Control-M for managing batch jobs.
3. Efficient in using BMC Enterprise Manager for scheduling batch jobs.
4. Efficient in using BMC Enterprise Manager or managing batch jobs.
5. Skill in managing batch workload on AJF for both mainframe and client server applications.
6. Expertise in identifying abends and using JCL to fix those abends.
7. Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
8. Ability to clearly and effectively communicate verbally to support staff when problems develop.
9. Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
10. Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
11. Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

DESIRED Skill Set (include years of exp.): 2-5 years

1. Expert ability to analyze and manage batch workload on AJF for both main frame and client server applications by using both BMC Control-M and EM tools respectively.
2. Expert level in identifying and fixing common abends using JCL.
3. Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
4. Ability to clearly and effectively communicate verbally to support staff when problems develop.
5. Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
6. Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing
7. Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
8. Familiarity with ServiceNow Incidents & Tasks.

Questions

Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. Fingerprint background checks are a requirement. Does your candidate agree and understand? Where is your candidate currently located? City, State