Master Scheduling Coordinator

Koniag Government Services; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

medical, dental, and vision insurance

401(k) retirement plan

paid time off

paid parental leave

life and disability insurance

flexible spending accounts

commuter benefits

tuition reimbursement

Job summary

Tuknik Government Services, LLC, a Koniag Government Services company, seeks a Master Scheduling Coordinator to support the Scheduling Control Team (SCT) for our government customer in Durham, NC. This on-site role requires monitoring batch production, data exchange ops, and coordinating emergency batch software releases.

The SCT operates 24/7, handling problem determination, escalation, and communications with the development community.

Qualifications

• High School Diploma or related advanced training; A+ Certification preferred
• At least 4 years of experience providing related IT support
• Ability to obtain a client sponsored HSPD-12 Suitability
• Experience with mainframe environment and scheduling software is expected

Responsibilities

• Monitor batch production workloads on z/OS mainframe and distributed platforms
• Monitor data exchanges via software packages for failed or hung files and track file movement
• Process batch production job requests via online MS/PRS for assigned workloads
• Investigate and resolve operational batch production problems to ensure on-time processing
• Use PCOM/TSO/ISPF and Control-M scheduling software for processing requests
• Notify POC of abnormal job ends and monitor job streams
• Perform restart/recovery routines and JCL overrides as needed
• Provide technical support to SCT customers and coordinate with development teams
• Monitor recycling of online CICS regions and system IPLs, manage batch workload holds/releases
• Edit/Override JCL and establish job streams for special production requests
• Maintain emergency batch software requests and update related records

Skills

Problem solving

Customer service

Communication

Incident management

Ticketing systems

Education

High School Diploma

A+ Certification

Tools

z/OS

MVS/ESA-OS/390

JES3

ISPF

CICS

JCL

DB2

TCP/IP

Control-M

Control-M Enterprise Manager

Managed File Transfer

Cyber Fusion

Connect Direct

Job description

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Master Scheduling Coordinator to support TGS and our government customer in Durham, NC. This position is fully onsite. The candidate is considered Essential Personnel and may be required to telework, or report for duty onsite in the event of building closures, for inclement weather or other emergency situations. They may be required to provide coverage beyond the regular work week, and for all observed federal holidays.

• medical, dental, and vision insurance
• 401(k) retirement plan
• paid time off
• paid parental leave
• life and disability insurance
• flexible spending accounts
• commuter benefits
• tuition reimbursement

The objective of this task is to provide support to the Scheduling Control team at the client’s 24-hour central computer center. The production scheduling control function is focused on:

• Mainframe Batch Production Monitoring
• Monitoring Enterprise Batch Operations (z/OS, Unix, Windows)
• Monitoring Data Exchange Operations
• Notifying the development community of critical batch outages that impact operations
• Implementing emergency changes
• Processing on-demand requests

The Scheduling Control Team (SCT) performs 24/7 monitoring, reporting, problem determination, escalation, and assists with resolving production failures, while interfacing with the development community and other components. Scheduling personnel also monitor the recycling of systems, online CICS regions, and the Central Version Processors (CVP).

In addition, the SCT processes emergency schedule and on-demand batch request, coordinates the release of emergency batch software via the Batch Release Processing System (BRPS) or Urban Code Deploy (UCD), and is involved in the tracking and transmission of data to and from the agency via Data Exchange software, in support of the operation, maintenance, management, and documentation of a complex, large-scale computer operation.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Monitor batch production workloads located on z/OS mainframe and distributed platforms that produce data exchange transactions.
• Monitor data exchanges via data exchange software application packages (i.e., Control M, TSO/ISPF, Cyberfusion, Managed File Transfer, Connect: Direct) for failed or hung files, and track the movement of files, both inbound and outbound.
• Process batch production job requests received via online MS/PRS system for assigned mainframe and/or distributed workload.
• Investigate and take corrective action to resolve operational batch production problems to ensure assigned batch production workload runs in its entirety and on time.
• Implement operational procedures using PCOM/TSO/ISPF, and Control-M/Control-M/EM Scheduling Software when processing requests received via Master Scheduling/Production Request System (MS/PRS):
• Monitor assigned batch workload (i.e., z/OS, distributed).
• Notify appropriate Point of Contact (POC) of abnormal job ends (abends) via phone, email, or IM, as appropriate.
• Review production performance data and monitor job stream performance.
• Perform restart and recovery routines, as necessary.
• Perform JCL overrides on mainframe, as necessary.
• Assist in analyzing trouble situations as it pertains to batch production failure caused by bad data, database errors, system failure, etc.
• Provide technical support to SCT customers, which include internal system staff as well as the external development community, the latter of which is the focus of SCT.
• Based on assigned workload, monitor the recycling of online CICS regions, Central Version Processors (CVP), and system recycles/IPLs and perform associated batch workload holds and releases, as necessary.
• Edit/Override JCL and process jobs for one or more computer systems, as appropriate.
• Establish job streams for special production requests based on user requirements.
• Maintain online MS/PRS production request log for active requests and provide necessary updates in the system for assigned workload.
• Process and maintain emergency batch software requests received at the Emergency Requests mailbox
• Establish CAPRS/Incident Management tickets documenting batch production failures encountered on assigned workload and reassign CAPRS/Incident Management records for all emergency batch software requests, when received.
• Update emergency CAPRS/IM record with justification from the developer and generate the CMS record when completed, for auditing purposes.

Education, Skills, and Experience:

• Experience with PCs running the most current Windows platform, experience with MS Office suite of programs, and computer operations experience in a mainframe operating systems software environment utilizing IBM Time Sharing Option (TSO) and IBM Interactive System Productivity Suite (ISPF).
• Experience is needed with some or all the following software packages: z/OS 1.4 (or higher), MVS/ESA-OS/390, JES3 V4, ISPF, CICS, OPS/MVS II, JCL, DB2, TCP/IP; Scheduling Software including but not limited to Control-M and Control-M Enterprise Manager; data exchange products including but not limited to Managed File Transfer, Cyber Fusion, and Connect: Direct.
• Respond to and diagnoses problems through interaction with users and determine problem recognition, research, isolation, and resolution steps.
• Escalate customer/application problems to functional or programming staff as needed and work directly with the support staff towards problem resolution.
• Use problem management database and help desk systems as the primary problem tracking and resolution tool. Understand and apply fundamental of customer service, incident response, problem response and change management.

Education/Experience:

• High School Diploma and/or related advanced training and certifications such as A+ Certification.
• At least 4 years of experience in providing related IT support
• Must be ability to obtain a client sponsored HSPD-12 Suitability

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details

Job Family Technical Occupations

Job Function Computer/Peripheral Operator

Pay Type Hourly

Hiring Min Rate 25 USD

Hiring Max Rate 26.5 USD