Aftermarket Sales & Service Representative - Industrial Machinery

Stiles Machinery; Fort Worth (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Stiles Machinery, a leading provider of woodworking technology, seeks an Aftermarket Sales & Service Representative to support the Dallas–Fort Worth Metroplex. You’ll build lasting relationships with manufacturers, identify service and parts opportunities, and help customers keep production running at peak efficiency.

This hybrid role requires occasional travel in a company van to customer sites, with a mix of office-based work and field visits.

Qualifications

• Experience in industrial sales or field service.
• Strong relationship-building and communication skills.
• Ability to understand industrial equipment and replacement parts.

Responsibilities

• Build and maintain strong relationships with customers throughout the Dallas–Fort Worth Metroplex by providing aftermarket support and service.
• Travel roughly every other week to customer facilities in a company van; mix of office and field visits.
• Recommend OEM replacement parts, spare parts, machine upgrades, maintenance, refurbishment, or modernization solutions.
• Help customers reduce downtime and maximize equipment performance and longevity.
• Generate quotations, process orders, and manage territory activity through CRM tools.
• Collaborate with Sales Engineers, Parts Specialists, Technical Support, and Field Service teams to deliver excellent customer experiences.
• Identify opportunities for new equipment sales and refer qualified leads to the sales team.
• Develop long-term partnerships as trusted advisors for aftermarket service needs.

Skills

Industrial sales

Field service

Relationship building

CRM proficiency

Time management

Communication

Account management

Travel readiness

Tools

Microsoft Office

CRM software

Job description

Join our Life Cycle Services (LCS) Team at Stiles Machinery.

For more than 60 years, STILES Machinery has helped manufacturers succeed by delivering industry-leading woodworking technology backed by unmatched aftermarket support. From OEM replacement parts and technical service to machine rebuilds and modernization, we help customers maximize the life and performance of their equipment.

As our Aftermarket Sales & Service Representative - Industrial Machinery, you’ll be the trusted face of STILES throughout the Dallas‑Fort Worth Metroplex, building customer relationships, identifying service and parts opportunities, and helping manufacturers keep production running at its best.

What You’ll Do

• Build and maintain strong relationships with customers throughout the Dallas‑Fort Worth Metroplex by providing exceptional aftermarket support and service.
• Travel throughout your assigned territory approximately every other week in a company van to visit customer facilities, assess equipment needs, and identify opportunities. This hybrid role includes one week based in the office and one week visiting customers throughout your territory.
• Recommend OEM replacement parts, spare parts, machine upgrades, preventative maintenance, refurbishment, rebuild, and modernization solutions.
• Help customers reduce downtime and maximize the performance and longevity of their woodworking equipment.
• Generate quotations, process orders, follow up on customer inquiries, and manage territory activity through CRM tools.
• Partner closely with Sales Engineers, Parts Specialists, Technical Support, and Field Service teams to deliver outstanding customer experiences.
• Identify opportunities for new equipment sales and refer qualified leads to the appropriate sales team.
• Develop long‑term partnerships by serving as a trusted advisor for customers’ aftermarket service needs.

What You’ll Bring

• Experience in industrial sales, field service, manufacturing, maintenance, technical support, industrial distribution, or other customer‑facing industrial environments.
• Strong relationship‑building and communication skills with a passion for helping customers succeed.
• Mechanical aptitude and the ability to understand industrial equipment and replacement parts.
• Self‑motivated with excellent organizational and time‑management skills.
• Ability to work independently while collaborating effectively across multiple teams.
• Proficiency with Microsoft Office and CRM systems.
• Valid driver’s license with the ability to travel throughout the assigned territory approximately every other week.
• Experience with woodworking machinery, capital equipment, automation, manufacturing equipment, or industrial machinery is preferred but not required.

Why Join Us

• Join the industry leader with more than 60 years of innovation and customer success.
• Be part of a collaborative team with exceptional employee tenure and a culture built on trust, teamwork, and customer commitment.
• Represent industry‑leading products, services, and one of North America’s largest OEM replacement parts inventories.
• Enjoy a dynamic role that combines office collaboration with customer‑facing field work.
• Receive comprehensive training and ongoing professional development with opportunities to grow your career within STILES.
• Competitive compensation, comprehensive benefits, paid time off, retirement savings, and opportunities for advancement.
• Make a meaningful impact by helping manufacturers reduce downtime, improve productivity, and extend the life of their equipment through industry‑leading aftermarket solutions.