Aftermarket Sales & Service Representative

Stiles Machinery; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous benefit package

Career advancement opportunities

Job summary

Stiles Machinery, based in Dallas, Texas, is looking for a dedicated professional to promote and sell upgrades and modifications. The ideal candidate will ensure customer needs are met and maintain good relationships with clients while handling various responsibilities such as processing orders and visiting customer facilities.

Applicants should possess a high school degree or GED and demonstrate excellent communication and organizational skills. A background in customer service is preferred.

Qualifications

• Customer service experience desired.

Responsibilities

• Promotion and sale of upgrades and modifications.
• Ensure customer needs are fulfilled.
• Process paperwork for quotations and sales orders.
• Maintain good relationships with customers.
• Visit customer’s facilities for service offerings.
• Submit monthly activity reports and expense reports.
• Increase recognition of product solutions to customers.

Skills

Efficient in MS Office Suite

Effective communication skills

Well-developed organizational skills

Ability to multitask

Effective customer service skills

Personnel management skills

Vendor / Supplier communication experience

Education

High school degree or GED completion

Job description

Overview

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world‑class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way.

Responsibilities

• Promotion and sale of upgrades, modifications, and assigned enhancement equipment groups.
• Ensure customer needs are fulfilled by maintaining an organized schedule and work environment.
• Process paperwork for quotations, sales orders, and purchase orders.
• Maintain good relationships with customers, suppliers and Stiles personnel.
• Improve contact with regional service personnel in assigned route area.
• Maintain Pro‑active / Positive business relationship with Tech Support Department.
• Visit customer’s facilities for all LCS services offerings, including but not limited to parts purchasing, Tech and Service Contracts, as well as modernization options.
• Assist in locating and deciphering new product option ideas for department promotions.
• Submit monthly activity reports, on‑site visits and process expense reports, cold calls, and email communications.
• Van Route operations in assigned business territory, as well as development of customer site additions.
• Increase recognition of ANCI and Core product solutions to customers in site visits.
• Promotion and capture of Modernization solutions and improvements.
• Promotion and capture of Tech Support Service contracts.
• Assist in Parts Solutions Capture and Competitor details on Customer usage tendencies and new source options.
• Assist Directors in development of future product offerings and solutions, for local or regional customer locations.
• Assist Regional Sales Personnel in Machine Lead development and Customer activity information, at assigned route sites as well as cold call promotional sites.
• Development and partnership with industry influencers to gain market presence, as well as product promotion solutions.

Qualifications

• High school degree or GED completion.
• Customer service experience desired.

Skills & Abilities

• Efficient in MS Office Suite.
• Effective communication skills both oral and written.
• Well‑developed organizational skills.
• Organizational skills and ability to multitask.
• Effective customer service skills.
• Personnel management skills.
• Vendor / Supplier communication experience.

Work Environment

• Typical office environment.