Product Specialist - Edge Bander

Us; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Stiles is seeking a Sales Support/Technical Assistant to aid the Product Manager in delivering sales and technical assistance within a defined product category. You will work closely with the sales team to develop profitable equipment opportunities for customers.

The role emphasizes analyzing customer needs, providing technical support to service, and coordinating between departments to ensure orders and specifications are fulfilled, while supporting advertising and training efforts.

Qualifications

• Bachelor's degree in Engineering or equivalent industry experience.
• Three to five years relative experience in panel processing industry and technical support role.

Responsibilities

• Assist sales with creating and reviewing sales documents, presentations, and proposals for customers.
• Analyze customer operations to develop solutions meeting their needs.
• Collaborate with sales and customers to ensure plans, commitments, and specifications are fulfilled for maximum sales and satisfaction.
• Provide technical support to the service group.
• Support advertising efforts with creative input for press releases and trade publications.
• Liaise between Parts/Service, Sales and customers to fulfill equipment, parts, and service orders.
• Provide ongoing training on new equipment and modifications for staff and customers.
• Monitor industry competition to stay ahead on equipment, pricing and promotions.
• Demonstrate appropriate software solutions to customers' business needs.

Skills

Multitasking

Adaptability

Communication

Administrative skills

Customer service

Presentation skills

Education

Bachelor's degree in Engineering or equivalent

Tools

MS Office Suite

Job description

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer's needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

POSITION SUMMARY

Responsible to assist the Product Manager in providing sales and technical assistance within a specific product category, while working in conjunction with sales personnel to develop profitable equipment businesses.

ESSENTIAL FUNCTIONS

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer's operation and requirements to develop solutions to meet their needs
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

QUALIFICATIONS

• Bachelor's Degree in Engineering or equivalent industry experience
• Three to five years relative experience in panel processing industry and technical support role.

SKILLS & ABILITIES

• Proficiency with MS Office Suite
• Ability to multitask
• Adaptability to changing priorities
• Strong verbal and written communication skills
• Strong administrative skills
• Exceptionally strong customer service skills
• Effective presentation skills