Product Specialist - Panel Dividing/Solid Wood

Us; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Job summary

Stiles Machinery seeks a Product Specialist to drive the regional success of our product line. You will act as the regional intelligence center, delivering sales, pricing, market insights, and technical expertise to support acquisition of our products.

You will travel with the sales team, review customer processes, and collaborate with Product Management to develop proactive strategies and product solutions. This role emphasizes hands-on product knowledge and cross-functional coordination.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in the industrial equipment sector or related manufacturing experience.
• Technical sales or product management experience.

Responsibilities

• Develop deep understanding of product features, functions and benefits.
• Travel with sales team to support activity and educate customers.
• Provide sales/support on pricing, proposals and ROI discussions.
• Collaborate with regional leaders on product performance and market trends.
• Support development of promotional materials and case studies.
• Provide regional training and demonstrations for the sales team.

Skills

Self-motivated

MS Office

Attention to detail

Communication skills

Independent work

Problem solving

Education

Bachelor’s degree or equivalent

Job description

POSITION SUMMARY

The Product Specialist is the driver of the product line’s success within the region and will be responsibletoactas theproduct’sregional intelligence center byprovidingsales,pricing,market, and technicalexpertise.The Product Specialistmust understand theproductapplication and technical details to fulfillacquisitionofitsproduct.

ESSENTIAL FUNCTIONS

Product Knowledge

• Product Specialist mustdevelopa deep understanding of the features, functionalities and benefits of the company’s products and services
• Stayingup to dateon productsand changes to the product line
• Understandthecustomer’s process, to provide sales and technicalassistanceto the sales team

Sales Support

• Travel regularly with the sales team to foster sales activity and impart product knowledge
• Help drive sales opportunities,pricing,open proposals and manage projected close dates
• Help review our customer’s processes, along with their current goals and future needs
• As required, perform cost studies todetermineR.O.I. for discussions with potential customers
• Work with sales team to set strategy after local trade shows and events to ensure follow up
• Managesalesprogress with the sales teamanddevelop the next steps to close the order
• Ensure all orders and internal sales notes are complete and have theappropriate optionsand solution provided,assistingInstall Coordinator (as needed)confirming delivery and install commitments are kept
• Act as liaison between Admin, LCS team, Sales, InstallCoordinatorand customers to ensure orders of equipment,andpartsor service requirementsrelated to the order,are fulfilled as expected by both the company and the customer
• Attend Factory Acceptance Tests(FAT)asrequired

StrategicSales Analysis

• Provide Regional Director withsales forecastandstrategy for assigned product line
• Collaborate with Product Management and other Regional Product SpecialistsregardingNational product performance
• Collaborate with Product Group to recommend,demonstrateand proposeappropriateproductsolutions
• Reviewlost order reports, analyze trends, and work with Regional Director, Sales Manager, andProductManager to develop proactive action plans

Product Development/ Market Research

• Report product improvements and innovation ideas to Product Manager based on feedback from regional customers, sales, and service
• Identifyand report market availabilityforproducts,projecttrue volumes
• Track competitor activities and report new product offerings, pricing, and competitive features
• Assistin the development of promotional materials, samples, case studies, and competitive comparisons

Training and Education

• Keep regionalsales,field service, and technical support abreast of new features and developments
• Provide the sales team with product sales training sessions and track progress
• Assistsales team and Stiles University to develop/execute regional learning and open house events
• Provide technicalexpertiseand support for regional demonstrations and/or trade shows

QUALIFICATIONS

• Bachelor’sdegree orequivalent
• Experience in theindustrial equipment sectoror relatedmanufacturing experience
• Technical sales orproductmanagement experience

SKILLS & ABILITIES

• Self-motivated
• Proficiencyin MS Office
• Strong attention to detail
• Strong communicationskills, both verbal and written
• Ability to work independently, exercising judgment and initiative
• Excellentproblem-solvingskills

If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application process.

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Montgomeryville, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!