Product Specialist Advisor

Camping World; French Camp (CA); On-site; USD 10,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401(k)

Good Sam Roadside Assistance

Employee Assistance Program

Tuition Reimbursement

Health benefits

Job summary

Camping World is seeking a Product Specialist Advisor to help customers identify specialized product needs and arrange installations. The role collaborates with the sales and service teams to provide accurate price estimates and ensure a high level of customer satisfaction.

Daily duties include promoting specialized products, reviewing installations for proper sizing, and scheduling service appointments. The position emphasizes safety, organization, and excellent service in a fast-paced RV

Qualifications

• High School diploma or GED equivalent preferred.
• At least one year of sales experience preferred.
• RV or camping product knowledge preferred but not required.
• Ability to lift up to 25 lbs and move up to 50 lbs with assistive devices.

Responsibilities

• Interact daily with customers to promote specialized product needs and installations.
• Review each job for proper sizing, colors, placement, and prior to scheduling job for installation.
• Schedule installation appointments with designated service staff members.
• Maintain and update prepayment logs and keep customers apprised of work progress.
• Monitor daily parts traffic and receive parts for installations.
• Inspect vehicle to ensure proper parts are ordered.
• Provide excellent overall customer service.
• May cross train to perform other duties as necessary.

Skills

Sales experience

RV product knowledge

Organization and follow-up

Computer literacy

Driver's license

Education

High school diploma or GED

Job description

Camping World is seeking a Product Specialist Advisor for our growing team.At Camping World, a Product Specialist Advisor works directly with the customers to determine specialized product needs and services and provides price estimates for designated installations prior to scheduling appointments. The Product Specialist is a member of the sales team and works collaboratively with the service team to ensure a high level of customer service satisfaction.What You’ll Do:Daily interaction with customers to promote specialized product needs and installationsReview each job for proper sizing, colors, placement, and prior to scheduling job for installationMaintain and update prepayment logs and keep customers apprised of work progressSchedule installation appointments with designated service staff membersMonitor daily parts traffic and receive parts for installationsInspect vehicle to ensure proper parts are orderedProvide excellent overall customer serviceMaintain a safe and clean work area for customers and coworkersMay cross train to perform other duties as necessaryWhat You’ll Need to Have for the Role:High School diploma or GED equivalent preferredAt least one year of sales experience is preferredAt least one year of previous RV or camping product is preferred but not requiredAbility to work daily on a computer and perform internet searches as neededExcellent organization and follow up skills are requiredKnowledge of Service Department procedures and policies is preferredA valid driver's license may be requiredMay lift up to 25 lbs and/or move up to 50 lbs. with assistive devicesPeriods of standing, stooping, crawling, and bendingGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below. This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $10,000 - $30,000.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.