Product Specialist

SouthWest Volkswagen; Weatherford (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Training

Short Term Disability

Employee Purchase Program

Job summary

Gilchrist Automotive is seeking a Technology Specialist to introduce customers to the advanced features of their new cars and answer questions about vehicle technology. You will also troubleshoot and educate while ensuring a high level of customer satisfaction during and after delivery.

The role requires strong people skills, tech savvy, and the ability to create videos and perform public demonstrations. Previous experience in customer service is valued, with options to meet clients at home or

Qualifications

• Requires strong people skills and a genuine desire to service the client.
• Must be tech savvy and comfortable with current technologies.
• Ability to create videos, perform vehicle walk-arounds, and speak publicly.

Responsibilities

• Teach customers about technology in their new car and answer questions.
• Troubleshoot during business hours and provide education on vehicle features.
• Meet customers at home or office by appointment to assist with programming or general support.

Skills

People skills

Customer service

Tech-savvy

Video creation

Public speaking

Time management

Education

GED

College degree

Job description

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Technology Specialist. The Technology Specialist will introduce customers to their new cars and review the features of each vehicle at the time of their delivery. The Technology Specialist will also serve as a resource for customers who have any questions about how to use the advanced functions of their vehicle.

Job Responsibilities

• Help teach customers about all the technology in their new car. Answer any questions they may have regarding all the features in the vehicle
• Be available during business hours to troubleshoot problems or provide additional education on vehicle features.
• Be available to provide additional support away from the dealership. If a customer needs assistance with programming (garage doors, gates, etc.) or cannot find a convenient time to come to the dealership, the specialist will (by appointment) meet the customer’s needs at their home or office.

Job Requirements

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
• Must be savvy with technology and the use of current technological systems.
• Must be able to create videos, provide walk-arounds of vehicles, speak publicly and relate to many different types of clients.
• Must be able to manage time well with appointments and projects for the dealership at the same time. Must have a high level understanding of customer service and be able to deliver needed information in a professional, patient and courteous manner.

Education and/or Experience

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

College graduate and technology sufficient (meaning: owns/uses smart phone, Internet savvy, computer literate).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Medical
• Vision
• 401(k)
• Basic Life Insurance
• Accident & Critical Illness Insurance
• Training
• Short Term Disability
• Employee Purchase Program

AboutUs

Gilchrist Automotive has been family owned and operated by the Gilchrist family since 1986. We are interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.