Product Specialist

Kelly Automotive Group; Lynnfield (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Blue Cross Blue Shield Medical and D

401K after 90 days

Paid Time Off

Sick Time

Vacation Time

Paid Training

Career Advancement Opportunities

Job summary

Kelly Automotive Group in Lynnfield, MA is seeking a Product Specialist to help clients select the right vehicles and services while delivering exceptional customer experiences.

You will greet customers, understand needs, demonstrate features, and guide them toward the best fit. You will maintain CRM follow-up to build lasting relationships and stay current on product knowledge and technologies.

Qualifications

• Hardworking, high-energy personality throughout the workday.
• Positive can-do mentality and eagerness to improve.
• Excellent verbal and written communication skills.
• Ability to thrive in a collaborative team setting.
• Effective listening and communication skills.
• Attention to detail in follow-through and closing.
• Valid driver's license.

Responsibilities

• Greet and guide clients as they appear on the lot to proceed into the sales process.
• Engage in conversation with clients to fully understand their needs and manage expectations.
• Assist clients in identifying the right vehicle to fulfill their wants and needs.
• Continuously develop product and sales acumen to become the vehicle expert. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
• Customize vehicle delivery while ensuring that the client understands the vehicle's operational features.
• Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM).
• Initiate and cultivate enriching and long‑lasting relationships with customers.
• Maintain strong knowledge base of all new vehicle makes and model.
• Bring your 'A game' along with a positive attitude to work with you every single day.

Skills

Communication

Teamwork

Verbal communication

Written communication

Attention to detail

Positive attitude

High energy

Driver's license

CRM proficiency

Tools

CRM System

Job description

Job Summary

We are looking for a Product Specialist to join our growing team! The right candidate will have excellent communication and interpersonal skills and the ability to assist clients in choosing the right products and services that best fit their needs.

Benefits

• Competitive Pay
• Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
• 401K after 90 days
• Paid Time Off
• Sick Time
• Vacation Time
• Paid Training
• Career Advancement Opportunities

Responsibilities

• Greet and guide clients as they appear on the lot to proceed into the sales process
• Engage in conversation with clients to fully understand their needs and manage expectations
• Assist clients in identifying the right vehicle to fulfill their wants and needs
• Continuously develop product and sales acumen to become the vehicle expert. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies
• Customize vehicle delivery while ensuring that the client understands the vehicle's operational features
• Follow up daily on all sales leads from a variety of sources using the dealership's Customer Relationship Management System (CRM)
• Initiate and cultivate enriching and long‑lasting relationships with customers
• Maintain strong knowledge base of all new vehicle makes and model
• Bring your 'A game' along with a positive attitude to work with you every single day

Qualifications

• Ability to maintain hardworking, high-energy personality throughout the workday
• Positive can‑do mentality, eager to improve
• Excellent verbal and written communication skills
• Ability to thrive in a collaborative team setting
• Effective listening and communication skills
• Attention to detail in follow-through and closing skills
• Valid driver's license

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" has guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.