Product Specialist

Tangandcompany; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Product Specialist to bridge the gap between software development and end users. This role involves collaborating with teams to translate business needs into actionable tasks, testing new software releases, and providing ongoing support. You will leverage your analytical skills and technical expertise to enhance product features and ensure successful adoption. Join a passionate team dedicated to transforming workplace health and safety through cutting-edge technology. If you're ready to make an impact in a growth-focused environment, this opportunity is for you!

Qualifications

• 2+ years’ experience in software development or technical product support.
• Strong understanding of contact center and scheduling software.

Responsibilities

• Collaborate with developers to turn business needs into actionable tasks.
• Test new releases and ensure high-quality deliverables.

Skills

SQL

Technical Communication

Data Analysis

Problem-Solving

Coaching

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems

Bachelor's degree in Business

Tools

JIRA

Confluence

Trello

MS Teams

Visio

Microsoft Office Suite

Job description

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Product Specialist – Tang & Company
Location: Remote
Full-Time | Competitive Salary | Growth-Focused Environment

Are you passionate about technology, driven by data, and eager to make a real impact in a company that’s redefining what best-in-class care looks like? If so, Tang & Company is looking for a Product Specialist like you.

As a Product Specialist, you’ll be the critical link between our innovative software development teams and the front-line users who rely on our systems every day. This is more than a support role — it's a strategic position where your insight, communication, and technical skills will drive product excellence from pre-production to post-launch.

What You’ll Do:

• Collaborate with developers and operations teams to turn business needs into clear, actionable tasks
• Perform gap analyses and gather user insights to shape product features
• Test new releases and ensure high-quality deliverables
• Partner with end users and operations managers to align workflows with software functionality
• Provide ongoing support to Tang & Company teams for all proprietary software
• Serve as a subject matter expert (SME), demoing new features and ensuring successful adoption
• Support product evolution by gathering feedback and collaborating across departments

Quality, Reporting & Admin

• Support release coordination and quality control processes
• Create or teach reporting functionality for internal teams
• Communicate with third-party vendors as needed
• Maintain detailed documentation and team knowledge resources

Who You Are:

Tech-Savvy & Analytical

• Strong SQL skills and ability to query, analyze, and present data
• Familiar with tools like JIRA, Confluence, Trello, MS Teams, and Visio
• Understanding of SDLC and able to quickly learn proprietary systems
• Skilled at translating complex technical concepts for non-technical users
• Confident presenter with polished written and verbal communication
• Able to coach others, de-escalate issues, and keep everyone on the same page

Organized & Agile

• Self-starter with great time management and record-keeping skills
• Comfortable with change, ambiguity, and fast-moving environments
• Acts as a team “librarian,” capturing knowledge, notes, and process updates in real time

Qualifications:

Required:

• 2+ years’ experience in software development, business analysis, or technical product support
• Strong understanding of contact center and scheduling software
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint)
• Bachelor's degree in Computer Science, Information Systems, Business, or related field

Preferred:

• Experience in a medical setting or telephonic customer service

Why Tang & Company?

At Tang & Company, you’ll be part of a passionate team working to transform occupational health and safety through powerful tools and technology. We foster a collaborative environment, offer opportunities for growth, and empower our employees to innovate and lead.

Ready to bring your technical expertise, creativity, and communication skills to a growing team? Apply today and help us build the future of workplace health and safety.