Product Specialist

Porsche Stevens Creek; Santa Clara (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Health care options

401(k) with company match

Career growth opportunities

Training resources

Job summary

Porsche Stevens Creek, a Penske Automotive Group dealership, seeks knowledgeable Product Specialists to provide exceptional customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person, ensuring owners get the most out of their vehicles.

The position offers pay of $20–$21 per hour and benefits through Penske. Join a Fortune 500 company recognized for Best Dealerships to Work For and Glassdoor Best Places to Work.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team attitude.
• Excellent communication, interpersonal and organizational skills.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Help customers with vehicle technology questions by email, phone, and in person.
• Assist customers in finding vehicles and answering product-related inquiries with accuracy and courtesy.
• Maintain world-class customer experience at every step of the sales journey.

Skills

Customer service orientation

Team player

Excellent communication

Organizational skills

Tools

MS Office Suite

CRM tools

Job description

Porsche Stevens Creek, a Penske Automotive Group dealership, is looking for knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive, challenging workplace that promotes excellence and achievement. We invite dedicated professionals who share this passion to help customers with vehicle technology questions by email, phone, and in person – ensuring owners get the most out of their vehicles. Compensation for this position is $20–$21 per hour.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the “Best Dealerships to Work For.”
• Proudly named to Glassdoor’s Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and a 401(k) savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values‑driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive “team‑player” attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast‑paced, results‑driven environment.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world‑class car‑buying experience at every step of their sales journey.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they’re looking for, including comprehensive knowledge of available products and services.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Technical Expertise: Understand and use MS Office Suite and any other CRM and lead management tools to accurately manage inquiries and update customer files.

Penske Automotive Group is an equal‑opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.