Product Solutions Engineer — Launch & Training Lead

EliseAI; San Francisco (CA); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Equity in the company

Fully paid medical, dental, and vision premiums

Unlimited vacation and paid holidays

Commuter benefits

Fitness & home services stipend

Job summary

EliseAI is looking for a Solutions Engineer to support product launches and client implementations in San Francisco, CA. You will engage with clients and internal teams to ensure smooth operations, provide troubleshooting support, and develop self-serve launch tools. Candidates should have over 3 years of experience in a SaaS environment, strong problem-solving skills, and effective communication abilities. Competitive salary of $135,000 - $180,000 USD, along with a comprehensive benefits package, including fully paid medical coverage and unlimited vacation.

Qualifications

• 3+ years of experience in a Solutions Engineer role at a SaaS company.
• Willingness to travel up to 20% for client meetings.
• Experience with QA processes and developing self-serve tools is a plus.

Responsibilities

• Conduct thorough discovery sessions with clients to understand their needs.
• Develop and maintain roadmaps for self-serve launch tools.
• Provide troubleshooting support for clients post-launch.

Skills

Problem-solving skills

Communication skills

Cross-functional teamwork

Technical troubleshooting

Product development understanding

Tools

Customer relationship management (CRM)

Support ticketing systems

Job description

EliseAI is looking for a Solutions Engineer to support product launches and client implementations in San Francisco, CA. You will engage with clients and internal teams to ensure smooth operations, provide troubleshooting support, and develop self-serve launch tools. Candidates should have over 3 years of experience in a SaaS environment, strong problem-solving skills, and effective communication abilities. Competitive salary of $135,000 - $180,000 USD, along with a comprehensive benefits package, including fully paid medical coverage and unlimited vacation.