Product Solutions Architect

Jobtailor; London (KY); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior Technical Marketing Engineer with deep product ownership and the ability to articulate business challenges and opportunities for assigned solutions. You will influence product improvement plans, engage in complex technical discussions with customers and partners, and demonstrate new technologies and product specifications.

You will create field-facing collateral, including technical white papers and deployment guides, and develop product architecture documentation

Qualifications

• 10+ years in a TME, SE, or similar customer-facing role.
• Networking domain expertise.
• Extensive customer and field experience with enterprises and service providers.
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures.
• Bachelor’s degree in computer science or engineering.
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation.

Responsibilities

• Owns a product or solution technically.
• Influences product improvement plans.
• Articulates business challenges and opportunities for the product.
• Keeps abreast of industry changes and integrates findings for customers.
• Recommends functionality improvements based on feedback.
• Develops product architectural documentation with product teams.
• Engages in complex technical discussions with customers/partners to demonstrate new technologies and product specifications.
• May present value proposition of products to customers/partners and other internal and external stakeholders.
• Researches information and analyzes findings to articulate competitive differentiation.
• Creates output/findings reports to communicate findings to peer/senior team members.
• Guides the creation of field/customer-facing technical collateral for new products and technology releases.

Skills

Networking domain expertise

Customer-facing experience

Technical content creation

Demo development

Architectural documentation

Education

Bachelor’s degree in computer science or engineering

Networking certifications (CCNA, CCNP, CCIE)

Tools

CCNA

CCNP

CCIE

Job description

Responsibilities

• Has technical ownership for a product or solution
• Influences product improvement plans
• Understands and articulates business challenges and opportunities for assigned product or solution
• Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
• Provides recommendations for functionality improvements based on own/customer feedback
• Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
• Engages in complex technical discussions with customers/partners to demonstrate new technologies and products specifications
• May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
• Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
• Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
• Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases

Requirements

• 10+ years in a TME, SE, or other similar customer-facing role
• Networking domain expertise
• Extensive customer and field experience, ideally covering both enterprises and service providers
• Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
• Bachelor’s degree, preferably in computer science or engineering
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation