Product & Solution Implementation Analyst

Northwell Health; Village of Lake Success (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Northwell Health in New York seeks a Project and Solution Analyst to analyze, verify, track, and recommend implementation plans for IT solutions. You will liaise between business and technology teams and help deliver training materials for users during and after deployment.

The role requires strong analytical skills, experience with healthcare IT systems, and the ability to work across agile teams. You will support HIPAA compliance and participate in post-implementation evaluations.

Qualifications

• Bachelor's degree in Computer Science, Business, or Engineering or equivalent.
• Minimum of 3 years of relevant experience in a high-technology environment.
• Excellent communication, interpersonal and leadership skills.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for users; educates management on project operations.
• Assists implementation team in configuring HIPAA rules based on system policies and legal requirements.
• Ensures processes are compliant with policies, laws, and contracts.
• Performs solution audits; resolves discrepancies as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post-implementation satisfaction surveys; advises management and recommends actions.

Skills

Data analysis

Excel advanced

Web applications support

Service management tools

Analytical thinking

Healthcare revenue cycle

Requirements gathering

Healthcare systems familiarity

Education

Bachelor's degree or equivalent

Bachelor's in CS/Business/Engineering (preferred)

Tools

Salesforce

ServiceNow

Epic/Soarian/Allscripts/Cerner

Job description

Northwell Health in New York seeks a Project and Solution Analyst to analyze, verify, track, and recommend implementation plans for IT solutions. You will liaise between business and technology teams and help deliver training materials for users during and after deployment.

The role requires strong analytical skills, experience with healthcare IT systems, and the ability to work across agile teams. You will support HIPAA compliance and participate in post-implementation evaluations.