Product Sales Support Specialist

Smart Foodservice Stores; Austin (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Pre-tax spending accounts

Retirement benefits

Paid time off

Disability insurance

Employee stock purchase plan

Life insurance

Job summary

Smart Foodservice Stores in Austin, TX is seeking a Product Sales Support Administrator to act as the central point of contact for internal sales inquiries about products, scheduling, and substitutions. You will become a subject-matter expert in US Foods systems (Prism, SmartDock, PIM/EPS) and help obtain samples for customers and Territory Managers.

The role requires strong organization, business communication and a minimum of 2 years in purchasing, merchandising, sales or customer service,

Qualifications

• College degree or equivalent distribution or food service supply chain experience.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• Proficient in Microsoft Office, especially Word and Excel; organized and communicative.

Responsibilities

• Act as the central point of contact for internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions via phone, email, text or other means; escalate as needed.
• Become SME in US Foods systems and tools (Prism, SmartDock, PIM/EPS) to answer inquiries quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Develop and maintain knowledge on product availability, delivery, broker contact, line info, substitutions.
• Prioritize requests based on urgency and customer status.
• Build broker/vendor contacts and use internal resources to address inquiries.
• Develop product knowledge to suggest substitutes when appropriate.

Skills

Organized

Analytical

Written/oral communication

Customer service

Education

College degree or equivalent

Tools

PRISM

Microsoft Word

Microsoft Excel

Job description

Smart Foodservice Stores in Austin, TX is seeking a Product Sales Support Administrator to act as the central point of contact for internal sales inquiries about products, scheduling, and substitutions. You will become a subject-matter expert in US Foods systems (Prism, SmartDock, PIM/EPS) and help obtain samples for customers and Territory Managers.

The role requires strong organization, business communication and a minimum of 2 years in purchasing, merchandising, sales or customer service,