Product Sales Support Admin - Area

US Foods; Austin (TX); Vor Ort; USD 33.000 - 51.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement benefits

Paid time off

Short-term disability

Employee stock purchase plan

Life insurance

Zusammenfassung

US Foods in Austin, TX is seeking a Product Sales Support Administrator to act as the central contact for internal sales inquiries regarding products, specs, and scheduling. You will resolve questions via phone, email or text, escalate when needed, and become proficient with Prism, SmartDock, and PIM/EPS to respond quickly.

Role involves executing sample policies, maintaining up-to-date product knowledge, and coordinating with brokers and vendors to address inquiries.

Qualifikationen

• College degree or equivalent distribution or food service supply chain experience.
• Minimum 2 years of purchasing, merchandising, sales or customer service experience.
• PRISM experience preferred; strong MS Office skills required.

Aufgaben

• Serve as central contact for internal sales inquiries related to product, specs, availability, scheduling, and substitutions.
• Answer external customer and internal sales questions by phone, email or text; escalate when needed.
• Become subject matter expert in US Foods systems and tools to respond quickly.
• Execute sample policy to obtain samples for customers and Territory Managers.
• Maintain knowledge on product availability, delivery schedule, and substitutions.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts to address and follow up on inquiries.
• Develop product category knowledge to suggest substitutes when necessary.

Kenntnisse

Analytical thinking

Customer service

Communication skills

Organizational skills

Problem solving

Ausbildung

College degree or equivalent distribution or food service supply chain experience

Tools

PRISM

SmartDock

PIM/EPS

Jobbeschreibung

Join Our Community of Food People!

Our Product Sales Support Administrators start between $26 -30 per hour.

Schedule

Monday - Friday 8AM - 5PM | Buda, TX

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.

2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.

3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.

4. Execute sample policy to obtain samples for customers and/or Territory Managers

5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.

6. Prioritize requests based on urgency and customer status.

7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.

8. Develop product category knowledge in order to suggest substitute product when necessary.

SUPERVISION

None

QUALIFICATIONS

Education/Training: College degree or equivalent distribution or food service supply chain experience required.

Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.

Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, **escalate** and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.

Physical Requirements: NA

As applicable, this role may also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between

$24 - $37

***EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/** Age/Genetic Information **/Protected Veteran/Disability Status***