Product Sales & Services Agent

Vail Resorts; Brighton (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Referral Program

Job summary

Vail Resorts, Inc. in Brighton, Michigan is hiring for winter seasonal roles in Product Sales & Services. This team ensures an exceptional guest experience by selling tickets, passes, ski and snowboard lessons, activities, and more.

You’ll act as the face of the resort and help guests navigate from purchase to departure. Starting wage is $20/hr with full-time and part-time hours available. The role emphasizes Epic Service, teamwork, and a fast-paced environment, with benefits including free

Qualifications

• High School Diploma required.
• Ability to stand and work outdoors in winter.
• Fluent English required.
• Hospitality or guest service experience preferred.

Responsibilities

• Create a warm and welcoming environment by delivering Epic Service in every guest interaction.
• Serve as a resort ambassador, bringing Epic Service to life at every touchpoint.
• Represent the resort brand and culture from purchase to departure.
• Process lift tickets, passes, and resort products at the point of sale accurately.
• Listen actively, anticipate needs, and resolve questions with empathy and urgency.
• Recommend products and experiences that match guest plans.
• Maintain knowledge of resort offerings, policies, and promotions.
• Assist guests with digital tools and online purchases.
• Fulfill orders outdoors with handheld devices as needed.
• Balance speed, accuracy, and personalized service during busy periods.
• Handle cash and electronic transactions following policy.
• Collaborate with team members and departments to ensure a seamless guest experience.
• Maintain a positive, organized workspace and a safe environment.
• Assist with other duties as needed.

Skills

Fluent English

Customer service

Cash handling

Education

High School Diploma

Tools

Point-of-sale system

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Product Sales Agent is part of the Product Sales & Services (PSS) Department, delivering an Experience of a Lifetime by providing exceptional guest service while facilitating the sale of tickets, passes, ski and snowboard lessons, activities, childcare, and more. Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales team plays a critical role in bringing that commitment to life. As the face of Vail Resorts, these team members create seamless, memorable moments for our guests - serving as the gateway to every epic adventure across our resorts.

Job Specifications:

• Starting Wage: $20/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Minimum Age: At least 16 years of age
• Housing Availability: No

Job Responsibilities:

• Create a warm and welcoming environment by delivering genuine, memorable Epic Service in every guest interaction.
• Serve as a proud resort ambassador, bringing Vail Resorts' Epic Service commitment to life at every touchpoint.
• Embrace and represent the resort brand and culture in every step of the guest journey from purchase to wayfinding to departure.
• Provide efficient and accurate point-of-sale transactions for lift tickets, passes, and other resort products, ensuring a smooth and seamless experience for guests.
• Take ownership of the guest experience by actively listening, anticipating needs, and resolving questions or concerns with empathy and urgency.
• Enhance each guest’s visit by confidently recommending products, services, and experiences that best match their needs and plans.
• Maintain strong knowledge of resort offerings, ticket products, policies, and promotions to provide clear, accurate, and helpful guidance.
• Support guests with digital tools and services, including online purchases and mobile products, to ensure ease and convenience.
• Fulfill orders outdoors as needed using handheld Express Lift Ticket devices.
• Thrive in a fast-paced environment by balancing speed, accuracy, and personalized service during high-volume periods.
• Handle cash (where applicable)[OH1.1] and electronic transactions responsibly, following all policies and procedures to ensure accuracy and accountability.
• Partner with fellow team members and departments to deliver a seamless, end-to-end guest experience across the resort.
• Foster a positive and organized workspace that contributes to an efficient and welcoming atmosphere.
• Support a safe and respectful environment by remaining aware of surroundings and appropriately addressing or escalating concerns.
• Embrace a team-first mindset and support the resort by performing other duties as needed.
• Perform other duties as assigned.

Job Requirements:

• Ability to stand or sit for extended periods of time
• Able to work outside in a winter environment
• Comfortable working indoors for extended period
• Adherence to safety standards and procedures as a core company value.
• High School Diploma
• Ability to lift 25lbs
• Must be able to communicate fluently in English
• Ability to work weekends and holidays
• Ability to maintain a professional presence in the workplace and adhere to our appearance standards

A Ticket and Product Sales team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following:

• Mountain Activities
• Ticket Sales
• Call Centers
• Ski and Ride Schools

The expected pay range is$20/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518574
Reference Date:10/29/2026
Job Code Function:Product Sales & Services