Product Sales Lead

Powder; Northern (KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Powder Mountain in Eden, Utah, seeks a friendly Product Sales Lead for the 25/26 Winter Season. If you are self-motivated and enjoy delivering an exceptional guest experience, you are a great fit.

You will lead the Guest Services team across front desk, ski rental, lessons and related areas, coordinate with Retail, Rentals and Ski School, and help train new staff while upholding safety and quality standards.

Qualifications

• Minimum age 18.
• Polished, polite and guest-focused demeanor.
• Experience handling cash and POS transactions.
• Proficient with computers and basic retail systems.
• Willingness to work weekends and holidays at altitude.

Responsibilities

• Assist with daily operations of Guest Services including front desk, ski rental, lessons and related areas.
• Maintain knowledge of season passes, day passes, rentals and lesson products.
• Lead and motivate the Guest Services team to meet quality standards.
• Coordinate with Retail, Rentals and Ski School to ensure seamless guest experiences.
• Cross-train in PUB kiosks operations and assist guests outdoors as needed.
• Provide courteous, professional service and resolve escalated guest concerns.
• Ensure cleanliness and professional appearance of all Guest Services areas.
• Help onboard and train new staff and reinforce safety policies.
• Identify opportunities to improve guest experience and collect feedback.
• Occasionally clear snow/ice from guest service areas.

Skills

POS systems

Cash handling

Multi-tasking

Computers

Job description

# Product Sales LeadPowder Mountain - Eden, UT 84310; Powder HQ - Eden, UT 84310## OverviewSalary Range$22.00 - $24.00 Hourly## SummaryPowder Mountain is seeking a friendly, polished and professional Product Sales Associate for our 25/26 Winter Season. If you are self-motivated and interested in providing an exceptional experience for our guests, you are a great fit.## About this Role**Job Title:** Product Sales Lead **Department:** Guest Services **Status:** Seasonal (FT & PT) **Reporting To:** Guest Service Manager**Key Responsibilities:*** Assist with the daily operations of Guest Services, ensuring the smooth and efficient functioning of the front desk, ski rental, lessons and other guest service areas.* Maintain in-depth knowledge of Powder Mountain’s season pass, day pass offerings, rentals, and lesson products.* Have in-depth knowledge of Powder Mountain and Powder Haven’s terrain.* Lead and motivate the Guest Services team, ensuring all staff members are knowledgeable, well-prepared, capable of handling guest inquiries effectively and uphold the department's expectations and quality standards.* Collaborate with other departments, including Retail, Rentals, and Ski School, to coordinate services and ensure a seamless experience for all resort visitors.* Maintain cross-training in the operation of PUB kiosks and provide assistance to guests in outdoor areas as needed.* Ensure the delivery of courteous, professional, and prompt service at all times.* Address and resolve escalated guest complaints or concerns, taking appropriate action to maintain a high level of guest satisfaction, including issuing complimentary tickets, processing cancellations, and providing refunds when necessary.* Monitor and uphold the cleanliness, organization, and professional appearance of all Guest Services areas.* Assist in the onboarding and training of new Guest Services staff, providing ongoing coaching and constructive feedback to support performance improvement.* Ensure all team members are well-versed in safety protocols, resort policies, and customer service best practices.* Proactively identify opportunities to improve the guest experience, implementing solutions to enhance satisfaction.* Gather and evaluate guest feedback to provide actionable insights for improving services and resort offerings.* Willing to cross-train and work in all areas/locations of Powder Mountain* Maintain a clean workstation and enjoy working in a team.* Occasionally clear snow and or ice from guest service areas. .* Other duties as assigned.**Requirements and/or Qualifications:*** Minimum age of 18.* Be polished, polite, resourceful, and one-step-ahead of the needs of our guests.* Proficient with computers and point of sale systems.* Be able to multi-task and efficiently handle competing priorities.* Cash handling experience.* Desire to work at 9,000 ft elevation with exposure to inclement weather.* Reliable transportation, or commitment to using UTA.* Ability to work, weekends, holiday, evenings, on call.* Adhere to a flexible schedule with early mornings and late departures.**Physical Requirements- Must be able to perform physical activities such as, but not limited to:*** Full range of body movements* Reach, push, pull, lift, and carry objects that may be heavy (50+lbs)* Prolonged periods of standing, walking, bending, and twisting* Walk on even/uneven/slippery terrain* Climb/descend stairs/ladders**Working Environment:**Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team members will be exposed to a variety of temperatures/weather.**Company Background**Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.Together we are one team, not an \"us vs. them\" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.