Assistant Manager, Product Sales

Powder; Northern (KY); Hybrid; USD 33,000 - 40,000; Full time

Job summary

Powder Mountain is seeking a Product Sales Assistant Manager to deliver exceptional service, guide guests through ticketing, rentals, and resort information, and lead the team across the Guest Services department.

This seasonal full-time role requires 18+ and Powder Mountain experience preferred; you will support scheduling, training, POS operations, and ensure a smooth onsite sales flow with a welcoming, inclusive attitude.

Qualifications

• 18+ years of age.
• Powder Mountain experience preferred.

Responsibilities

• Oversee guest services in the absence of the Product Sales Manager.
• Assist with scheduling and staff training for Mountain hosts.
• Manage point-of-sale transactions and end-of-day closeout.

Skills

Customer service

Team leadership

Scheduling

Training

POS knowledge

Tools

POS system

Job description

# Assistant Manager, Product SalesPowder Mountain - Eden, UT 84310; Powder HQ - Eden, UT 84310## OverviewSalary Range$24.00 - $29.00## SummaryThe Product Sales Assistant Manager delivers the highest quality service, accurate resort and local information and ensures a seamless experience for guests by effectively managing team operations and addressing any inquiries or concerns promptly. The Assistant Manager will promote the unique products, services, and mountain features in an engaging and friendly manner. Product Sales Assistant Manager supports the team and gives direction and feedback to team members.## About this RoleJob Title: Product Sales Assistant Manager Department: Guest Services Status: Seasonal FT Reporting To: Product Sales ManagerKey Responsibilities:Proactively engage with team members and guests while delivering exceptional service in the following areas, but not limited to:* Acts as manager in the absence of the Product Sales Manager, overseeing all guest services functions and maintaining high standards of service* Assists with scheduling to ensure adequate staffing levels are maintained* Assists with training and overseeing the Mountain hosts.* Assists with training of team members on the POS, policies, and procedures* Execute daily sales transactions and be accountable for the end-of-day point of sale closeout* Assist guests by providing guidance with the ticket pick up process ensuring a smooth and efficient experience.* Fully understand the product offerings and corresponding policies for Ticket, Season Pass, Rentals, Ski & Snowboard School, and Adventure Center as well as resort and local information in order to provide optimal guidance to staff and guests.* Knowledgeable in troubleshooting POS system and pick up boxes* Support ongoing learning and development of team members* Help create and foster a respectful and inclusive team environment* Fully understand online purchase flow utilizing QR codes to provide clear instructions to guests for onsite sales.* Share in-depth knowledge of resort products, services, mountain wayfinding, current resort and local information including road closures, lift/trail openings/closures and more.* Greet, educate and support guests at the various mountain features, the online ticket purchase process and solving issues efficiently.* Immediately report emergencies, accidents, and theft to the appropriate department.* Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures.* Ensure the setup and break down ticket line barricades, ski racks and sandwich board signage* Take initiative to perform duties which help facilitate operations and maintain cleanliness of your work area.* Manage the complementary ticket request program processing requests in a timely manner* Maintain accurate records of ticket distributions and program impact* Other duties as assignedRequirements and/or Qualifications:* 18+ years of age* Powder Mountain experience within the last 2 years is preferred and be in good standing with previous manager* Attend annual orientation* Knowledgeable about Powder Mountain* Ability to walk the guest through the online purchase process* Great attitude, positive mindset, and able to adapt to any situationPhysical Requirements- Must be able to perform physical activities such as, but not limited to:* Walk on even/uneven/slippery terrain* Climb/descend stairs* Stand for long periods of time in extreme and inclement weather* Bend, stoop, reach, push, pull, lift objects that may be heavy (50+lbs)Working Environment:Work is primarily performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals. Occasionally exposed to outdoor climate in which team members will be exposed to a variety of temperatures/weather.Company BackgroundPowder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.Together we are one team, not an \"us vs. them\" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams