Product Quality & Service Liaison

DEVELON North America; Rolling Meadows (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

DEVELON North America seeks a liaison role to connect field service managers, dealers and customers with Product Management, Quality, Parts, Engineering, and Manufacturing. The role focuses on identifying and prioritizing product issues to improve quality and reliability, and to support new product development input and training.

The position requires travel to dealerships and customer sites 6–8 times per year.

Qualifications

• Bachelor’s Degree in Engineering or technical field, or 2-year technical degree with 10+ years experience.
• 5–7 years of experience.
• Hands-on equipment operation experience with construction or agricultural equipment.

Responsibilities

• Serve as communication link between field and Product teams to prioritize issues.
• Identify and prioritize product issues to improve quality and reliability.
• Travel to dealerships or customer sites 6–8 times per year to gather voice of customer information.

Skills

Salesforce

Diagnostic tools

Cross-functional teamwork

Communication skills

Education

Bachelor’s Degree in Engineering

2-year Technical Degree

Job description

DEVELON North America seeks a liaison role to connect field service managers, dealers and customers with Product Management, Quality, Parts, Engineering, and Manufacturing. The role focuses on identifying and prioritizing product issues to improve quality and reliability, and to support new product development input and training.

The position requires travel to dealerships and customer sites 6–8 times per year.