Product Owner — Public FAMLI Platform (Remote)

DGS Office of External Affairs

Baltimore (MD)

On-site

USD 110,000 - 150,000

Full time

9 days ago

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Job summary

DGS Office of External Affairs is seeking a Product Owner to champion the user experience across Maryland's Family and Medical Leave Insurance (FAMLI) digital platform. Reporting to the Director of Product Management, you will coordinate cross-functional delivery teams using agile methods to prioritize and deliver digital services for workers, employers, and FAMLI staff.

You will monitor vendor activities, ensure consistent user experience across channels, and continuously refine priorities

Qualifications

5+ years of product management experience, including managing cross-functional teams in remote-first environments
Working collaboratively with stakeholders to understand product requirements and making effective digital product trade-off decisions
Demonstrated knowledge of modern digital product delivery practices, including continuous delivery and user research
Preferred: keen interest in public-sector service design and experience with human-centered design
Preferred: knowledge of paid family and medical leave programs, Salesforce Public Sector Solutions, or call center operations

Responsibilities

Champion the user experience across Maryland's FAMLI digital platform.
Report to the Director of Product Management and coordinate cross-functional delivery teams using agile methods.
Prioritize and deliver digital services for workers, employers, and FAMLI staff.
Monitor vendor activities, ensure consistent user experience across channels, and refine priorities based on user and business needs.
Build team alignment around product delivery.