Product Owner & IT Business Systems Analyst (Remote)

The John D. and Catherine T. MacArthur Foundation; Chicago (IL); Remote; USD 85,000 - 120,000; Full time

Job summary

The John D. and Catherine T. MacArthur Foundation seeks a Business Systems Analyst in Information Technology to translate business needs into actionable software requirements.

The role focuses on collaboration with project teams, stakeholders, and vendors to design, implement, and improve technology solutions across Slate, Salesforce, and related systems. The BSA will manage backlogs, serve as Product Owner, document workflows, run meetings, and support data management, testing, and training.

Qualifications

• A bachelor’s degree or equivalent experience in a related field.
• A minimum of five years of professional IT experience; plus, three years of Business Systems Analysis and Project Management or coordination experience.
• Broad IT domain experience in two or more IT areas (Application Development, SaaS Application Implementation, Architecture, Project Management, or Quality Assurance).
• Previous Agile framework experience acting as a Product Owner.
• Knowledge of a CRM (Slate strongly preferred, Salesforce) application and its capabilities including data management, query and report building, mailings, and form creation.
• Previous project experience with Business Intelligence report design, Cloud/SaaS environment, and website design and development.
• Knowledge of project management principles and methodology.
• Professional and effective written and oral communication skills.
• Able to effectively converse with, listen to, and collaborate with all levels of users to understand their environment and the impact of system changes.

Responsibilities

• Define the business needs that will drive the product features roadmap.
• Manage and prioritize user stories in the product backlog.
• Promote and follow the Foundation’s Governance process to achieve strategic objectives.
• Provide project management/coordination and change management for small to medium-sized projects.
• Act as a Product Owner for products and/or services in various stages of the life cycle.
• Perform data management analysis for clean-up, migration, and report building.
• Manage ongoing relationship with project team members and key stakeholders.
• Coordinate product delivery by participating in design reviews and walk-throughs.
• Engage with subject matter experts to incorporate usability and user interface needs.
• Work with vendors to define statements of work, manage relationships, and monitor vendor deliverables.
• Understand and mitigate obstacles to achieving business results.
• Create and execute test scripts to validate new system functionality or enhancements.
• Create and update training materials including user guides and lead training delivery.
• Performs other duties as assigned.

Skills

Business analysis

Project management

Agile Product Owner

Stakeholder communication

Vendor management

Education

Bachelor's degree

Tools

Slate CRM

Salesforce

Job description

The John D. and Catherine T. MacArthur Foundation seeks a Business Systems Analyst in Information Technology to translate business needs into actionable software requirements.

The role focuses on collaboration with project teams, stakeholders, and vendors to design, implement, and improve technology solutions across Slate, Salesforce, and related systems. The BSA will manage backlogs, serve as Product Owner, document workflows, run meetings, and support data management, testing, and training.