Product Owner I — Servicing Platform & Policy Info

Liberty Mutual Insurance; Portsmouth (NH); On-site; USD 85,000 - 120,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Product Owner I for its US Retail Markets Servicing Solutions portfolio. You will shape how policy information, documents and forms are presented to service representatives and independent agents, influencing delivery across the servicing platform.

You will work with research, UX, engineering and product partners to create intuitive distribution experiences, ensure access controls, and prioritize a roadmap that aligns with modernizing policy systems.

Qualifications

• Knowledge of Agile development methodologies and IT project management.
• Ability to depict complex ideas, issues and designs to varied audiences; educate teams on vision and plan.
• Able to make difficult and quick decisions daily.
• Problem solver with ability to lead the team to push solutions and progress.
• Experience in the insurance industry preferred.
• Knowledge of relevant products and portfolio preferred.
• Experimental mindset to drive innovation amongst uncertainty.

Responsibilities

• Contribute to and help communicate the product vision and roadmap for documents, forms and policy information.
• Help balance the needs of internal employees and independent agents while supporting a consistent, converged experience where possible.
• Own and prioritize the day-to-day backlog across business needs, user feedback and program dependencies, with guidance on the bigger trade-offs.
• Write clear, testable user stories and acceptance criteria, and accept completed work with the team.
• Collaborate daily with engineering, design and research to ideate with users and validate solutions before they ship.
• Participate in sprint ceremonies and planning to keep priorities and progress transparent.
• Use data and user feedback to understand opportunities, measure impact and inform decisions.
• Help protect role-appropriate access, ensuring each user group can view and act on only the information relevant to its role.
• Represent the voice of service representatives and independent agents within the Agile team.
• Build relationships across teams, flag dependencies early and share trade-offs clearly.
• Bring initiative: notice gaps, ask questions, pull the right people together and keep things moving.

Skills

Agile

IT project mgmt

Decision making

Communication

Problem solving

Insurance domain knowledge

Product strategy

Education

Bachelor's degree

Job description

Liberty Mutual Insurance is seeking a Product Owner I for its US Retail Markets Servicing Solutions portfolio. You will shape how policy information, documents and forms are presented to service representatives and independent agents, influencing delivery across the servicing platform.

You will work with research, UX, engineering and product partners to create intuitive distribution experiences, ensure access controls, and prioritize a roadmap that aligns with modernizing policy systems.