Product Owner, Crew Technology

Delta Air Lines, Inc.; Atlanta (GA); Hybride; USD 120 000 - 160 000; Plein temps

Résumé du poste

Delta Air Lines, Inc. is seeking a Product Owner for Crew360 to shape strategy and prioritization across crew-facing web and mobile experiences.

You will use analytics insights and UX best practices to drive product decisions and improvements, working with Product Management, Engineering, and business stakeholders to deliver measurable business value. The role focuses on translating data into roadmap priorities, aligning teams, and advancing the maturity of Crew360 through continuous analytics

Qualifications

• Strong digital analytics capabilities
• User experience insight for crew-facing apps
• Experience with analytics tools to inform product decisions

Responsabilités

• Translate user behavior data and business needs into clear product roadmap recommendations
• Collaborate with Product Management, Engineering, UX and stakeholders to align on priorities
• Present data stories and recommendations to technical and non-technical audiences
• Ensure analytics instrumentation across Crew360 experiences is accurate and complete
• Partner with Digital Analytics to support tagging strategies, dashboards, data exploration, and KPI monitoring
• Identify measurement gaps and recommend instrumentation and data quality improvements
• Develop frameworks for measuring digital experience success across Crew360
• Proactively explore analytics features and best practices to advance Crew Technology’s digital maturity

Connaissances

Product ownership

Analytics

UX

Cross-functional collaboration

Data storytelling

Outils

Quantum Metric

Description du poste

The Product Owner for Crew360 will play a key role within the Crew Technology organization, helping shape the strategy, prioritization, and continuous improvement of the Crew360 platform. This role builds on strong digital analytics and user experience insight capabilities, using Quantum Metric and other tools to understand user behavior, identify friction points, and translate data into product decisions and enhancements across crew-facing web and mobile experiences. In addition to leading insight generation, this role will work closely with cross-functional partners to define priorities, support delivery decisions, and help ensure Crew360 evolves in ways that improve usability, reliability, and business value for Delta’s crew members.

• Help define, prioritize, and refine product needs for the Crew360 platform in partnership with Product Management, Engineering, UX, and business stakeholders.
• Translate user behavior data, business needs, and operational priorities into clear recommendations that inform the product roadmap and backlog.
• Support decision-making on enhancements, tradeoffs, and feature priorities to improve the digital crew experience.
• Serve as a key connector between analytics insight and product action, helping ensure identified issues and opportunities are translated into meaningful improvements.
• Use Quantum Metric and other analytics tools to monitor, diagnose, and optimize user journeys across Crew360 web and mobile applications.
• Translate complex behavioral and performance data into actionable insights that improve user experience, reliability, and effectiveness.
• Identify key trends, pain points, and opportunities through quantitative analysis and user behavior mapping.
• Develop a strong understanding of crew workflows and user needs to inform both analysis and product recommendations.
• Collaborate with Product Management, Engineering, UX, and business stakeholders to align on needs, priorities, and solution direction.
• Present data stories, product insights, and recommendations in clear, concise formats tailored to technical and non-technical audiences.
• Build trusted relationships across teams to support informed, insight-driven product decisions.
• Serve as a subject-matter resource for Crew360 digital experience insights and product improvement opportunities.
• Partner with the Digital Analytics team to support tagging strategies, dashboard creation, data exploration, and KPI monitoring.
• Ensure accuracy, consistency, and completeness of analytics instrumentation across Crew360 experiences.
• Validate analytics implementations and collaborate with engineering teams to enhance tracking and measurement capabilities.
• Help identify and close gaps between measurement, product priorities, and execution.
• Identify measurement gaps and recommend enhancements to instrumentation, tagging, and data quality processes.
• Develop and refine frameworks for measuring digital experience success across Crew360.
• Proactively explore new analytics features, product practices, and best practices to advance Crew Technology’s digital and product maturity.
• Recommend and help shape improvements that support a more effective, intuitive, and reliable Crew360 experience over time.