Scheduling Product Manager

Delta Air Lines, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Product Owner to define strategy and provide technical expertise for Crew Resources technology. The role collaborates with Crew Resources, Flight Ops, In-Flight Service, and IT to ensure requirements are understood and delivered with business value.

You will lead multiple development teams, own the product backlog, write user stories and acceptance criteria, and mentor junior team members to drive cross-divisional innovation and safety-conscious operations.

Qualifications

• Strong experience owning end-to-end products and translating business needs into requirements.
• Ability to manage multiple development teams and prioritize backlog.
• Excellent cross-divisional collaboration and stakeholder management.
• Experience in Agile ceremonies and delivering value through IT initiatives.

Responsibilities

• Work with business and IT to define and deliver multi-team software initiatives.
• Own end-to-end product ownership from problem to solution.
• Prioritize product backlog and manage multiple development teams.
• Collaborate across Scheduling, Pay, Reroute, Training, Bid and Award, FCL, and Communications.
• Coach and mentor junior team members.
• Prepare internal communications and executive summaries.

Skills

Product ownership

Agile ceremonies

Stakeholder management

Cross-functional collaboration

Requirements writing

Backlog prioritization

Mentoring

Project management

Job description

Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology. The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.

• Work with the business and IT on the replacement of the legacy Crew Scheduling systems (DBMS and OSS)
• Manage the delivery of multiple development teams
• End-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions so that the business derives value from the new applications
• Understand the business and technology vision and translate it into strategy and requirements so that products meet the business's needs
• Work across multiple user groups and technologies that interact with Scheduling, including Pay, Reroute, Training, Bid and Award, FCL, and Communications
• Coach and mentor junior members of the team
• Work with end users to understand their needs and develop product enhancements that provide value
• Identify opportunities to make improvements to departmental processes, systems, or products to enhance the performance of the team, and deliver solutions
• Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders
• Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development
• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development
• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
• Write functional user stories and acceptance criteria that enable a smooth handoff to development
• Participate in Agile ceremonies with development teams to provide direction and drive progress
• Model Delta's Rules of the Road and core values
• Practice safety-conscious behaviors in all operational processes and procedures.