Product Owner: Agentic AI Automation & Analytics

KellyMitchell Group; Stamford (CT); Hybrid; USD 73,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

ESOP

401K

Job summary

KellyMitchell is seeking a hands-on Business Analyst/Product Owner to drive the development and delivery of agentic AI within digital servicing and customer experience. You will translate business needs into PRDs, user stories, and acceptance criteria, and partner with engineering in an Agile environment.

Location is Stamford, CT with a hybrid work model. The role emphasizes data analysis, automation using AI-assisted coding tools, Python/SQL, and building reusable workflows to improve execution

Qualifications

• Proven experience developing complete, development-ready Product Requirements Documents (PRDs).
• Strong analytical and problem-solving skills.
• Practical proficiency with SQL and the ability to analyze operational and customer data.
• Demonstrated ability to translate data and insights into actionable product recommendations.
• Hands-on experience developing automations using AI-assisted coding tools.
• Working knowledge of scripting, APIs, and workflow automation.
• Experience collaborating with engineering teams in Agile environments.

Responsibilities

• Develop comprehensive, development-ready Product Requirements Documents (PRDs).
• Translate business needs into customer journeys, functional requirements, user stories, and acceptance criteria.
• Define success metrics, business value, and dependencies for agentic AI use cases.
• Partner with engineering and architecture teams to support product delivery.
• Query, analyze, and interpret operational and customer interaction data.
• Identify customer experience friction points, automation opportunities, and performance gaps.
• Quantify opportunities and develop actionable, data-driven recommendations.
• Establish performance baselines and evaluate outcomes following implementation.
• Use approved AI tools to generate, refine, debug, and test automation scripts.
• Develop practical workflows using Python, SQL, APIs, or similar technologies.
• Automate repetitive analysis, reporting, data preparation, and validation activities.
• Build lightweight prototypes and reusable solutions that improve team efficiency.
• Validate AI-generated code and outputs for accuracy, security, and reliability.
• Support product discovery and requirements development for agentic customer experiences.
• Define integration, tool-execution, fallback, and human-handoff requirements.
• Collaborate on the testing, evaluation, and optimization of agentic workflows.
• Translate pilot results and operational insights into product improvements.

Skills

PRD development

SQL

Data analysis

AI-assisted automation

Agile teamwork

APIs

Python scripting

Workflow automation

Stakeholder communication

Tools

Python

Power BI

Job description

KellyMitchell is seeking a hands-on Business Analyst/Product Owner to drive the development and delivery of agentic AI within digital servicing and customer experience. You will translate business needs into PRDs, user stories, and acceptance criteria, and partner with engineering in an Agile environment.

Location is Stamford, CT with a hybrid work model. The role emphasizes data analysis, automation using AI-assisted coding tools, Python/SQL, and building reusable workflows to improve execution