Product Owner

SoftPathTechnologies; Raleigh (NC); Hybrid; USD 95,000 - 125,000; Full time

Job summary

SoftPathTechnologies in Raleigh, NC, seeks a contract Product Owner to own backlog and drive Agile delivery for delivery and store fulfillment capabilities. You will translate business needs into detailed requirements, maintain backlog health, and ensure high-quality user stories with acceptance criteria.

This role partners with engineering, operations, and support to deliver business value. The ideal candidate has strong organizational skills, experience in Agile delivery, and a proven ability

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2–5 years of experience in Product Owner, BA, or similar roles.
• Experience in Agile/Scrum delivery environments.
• Ability to write high‑quality user stories with acceptance criteria.
• Experience prioritizing and managing a product backlog.
• Strong analytical, organizational, and communication skills.
• Experience collaborating with technical and non‑technical stakeholders.
• Proficiency with Jira, Azure DevOps, or similar tools.
• Experience with retail, supply chain, logistics, or delivery apps preferred.
• Experience documenting workflows and business requirements.
• Certified Scrum Product Owner (CSPO/PSPO) preferred.
• Experience supporting distributed operational users preferred.

Responsibilities

• Own and maintain a healthy, prioritized backlog.
• Write and refine user stories, acceptance criteria, and docs.
• Ensure items are detailed, testable, and sprint-ready.
• Partner with leadership to set delivery priorities and sequencing.
• Participate in sprint planning, refinement, reviews, and retrospectives.
• Provide functional clarification to engineering teams.
• Support delivery teams with requirements questions and process clarity.
• Identify risks, blockers, and dependencies and elevate them.
• Document workflows, journeys, and business processes.
• Translate stakeholder needs into actionable product requirements.
• Collaborate with engineers, QA, UX, and stakeholders for shared understanding.
• Support UAT and validation activities.
• Gather feedback from stores, drivers, dispatchers, and operations.
• Analyze incidents and feedback to improve backlog items.
• Assist with production issue prioritization and release validation.
• Support rollout and adoption of new functionality.
• Monitor metrics and feedback to inform backlog decisions.
• Assist leadership with reporting and analysis.

Skills

Backlog ownership

Stakeholder communication

Agile / Scrum

User story writing

Requirements gathering

Education

Bachelor's degree or equivalent

Tools

Jira

Azure DevOps

Job description

Job Title: Product Owner

Location: Raleigh, NC 27604

W2 role

Ideal Candidate Summary

Agile Product Owner with backlog ownership experience.
Strong stakeholder, vendor, and leadership communication skills.
Supports and enhances delivery logistics applications alongside store operations.
Duration: 1 year assignment anticipated with potential to convert to FT.
Remote or On-site: Must be local to Raleigh, NC. Hybrid work schedule, 4 days in office 1 day remote.
Work Schedule: 8:00 AM - 5:00 PM
Interview Process: 1st round MS Teams, 2nd round in-person.

Job Summary

Client is seeking a Contract Product Owner to support the MyDelivery product team. This role will focus on backlog ownership, requirements definition, sprint readiness, and Agile delivery execution for capabilities that support store fulfillment, dispatch operations, delivery drivers, and PRO customer deliveries.
The Product Owner will work closely with engineering teams, business stakeholders, support teams, and operations partners to translate business needs into detailed requirements and ensure high-quality product delivery. This individual will be responsible for maintaining backlog health, writing clear user stories, refining acceptance criteria, and supporting successful sprint and release execution.
The ideal candidate is highly organized, detail-oriented, and experienced in Agile product delivery environments. They excel at translating operational needs into actionable requirements and partnering with development teams to deliver business value.

Primary Job Duties and Responsibilities

• Own and maintain a healthy, prioritized product backlog.
• Create, refine, and manage user stories, acceptance criteria, and supporting documentation.
• Ensure backlog items are sufficiently detailed, testable, and sprint-ready before development begins.
• Partner with product leadership to maintain delivery priorities and sequencing.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Serve as the primary source of functional clarification for engineering teams.
• Support delivery teams in resolving requirements questions and business process ambiguities.
• Identify, communicate, and elevate delivery risks, blockers, and dependencies.
• Document business requirements, workflows, user journeys, and operational processes.
• Translate stakeholder needs into actionable product requirements.
• Collaborate with engineers, QA partners, UX resources, and business stakeholders to ensure shared understanding of solutions.
• Support user acceptance testing (UAT) and validation activities.
• Gather feedback from store team members, delivery operations, dispatchers, support teams, and business stakeholders.
• Analyze user feedback, incidents, and operational challenges to identify backlog improvements.
• Assist with troubleshooting, production issue prioritization, and release validation efforts.
• Support rollout and adoption activities for new functionality.
• Monitor operational metrics, production defects, and customer feedback to inform backlog decisions.
• Assist product leadership with reporting and analysis activities.
• Support continuous improvement initiatives across product delivery processes.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2-5 years of experience as a Product Owner, Business Analyst, Systems Analyst, or similar role.
• Experience working within Agile and Scrum delivery environments.
• Demonstrated ability to write high-quality user stories and acceptance criteria.
• Experience managing and prioritizing a product backlog.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Experience collaborating with technical and non-technical stakeholders.
• Proficiency with Agile management tools such as Jira, Azure DevOps, or similar platforms.
• Experience supporting retail, supply chain, logistics, transportation, mobility, or delivery-related applications preferred.
• Experience documenting workflows, process maps, and business requirements.
• Familiarity with mobile applications, operational systems, integrations, or dispatch platforms preferred.
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable Agile certification preferred.
• Experience supporting distributed operational users such as stores, drivers, field teams, or customer-facing associates preferred.