Product Owner

SoftPathTechnologies; North Carolina; Hybrid; USD 90,000 - 120,000; Full time

Job summary

SoftPathTechnologies in Raleigh, NC is seeking an experienced Product Owner to support the MyDelivery product team on backlog ownership, requirements definition, sprint readiness, and Agile delivery for store fulfillment, dispatch operations, delivery drivers, and PRO customer deliveries.

The Product Owner will work with engineering, business stakeholders, support teams, and operations partners to translate business needs into detailed requirements and ensure high-quality delivery.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 2-5 years of experience as Product Owner, Business Analyst, Systems Analyst, or similar role.
• Strong experience in Agile/Scrum delivery environments.
• Demonstrated ability to write high-quality user stories and acceptance criteria.
• Experience managing and prioritizing product backlogs.
• Excellent written and verbal communication skills.
• Experience working with both technical and non-technical stakeholders.
• Proficiency with Agile project management tools such as Jira or Azure DevOps.
• Experience documenting business requirements, workflows, and user journeys.

Responsibilities

• Own and maintain a healthy, prioritized product backlog.
• Create, refine, and manage user stories, acceptance criteria, and supporting documentation.
• Ensure backlog items are detailed, testable, and sprint-ready before development begins.
• Partner with product leadership to establish priorities and delivery sequencing.
• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Serve as the primary source of functional clarification for engineering teams.
• Support development teams in resolving requirements questions and business process ambiguities.
• Identify, communicate, and elevate delivery risks, blockers, and dependencies.
• Document business requirements, workflows, user journeys, and operational processes.
• Translate stakeholder needs into actionable product requirements.
• Collaborate with Engineering, QA, UX, and business stakeholders to ensure shared understanding of solutions.
• Support UAT and validation activities.
• Gather feedback from store teams, delivery operations, dispatchers, support teams, and business stakeholders.
• Analyze user feedback, incidents, and operational challenges to identify product and backlog improvements.
• Assist with production issue prioritization, troubleshooting, and release validation.
• Support rollout and adoption activities for new functionality.
• Monitor operational metrics, production defects, and customer feedback to inform backlog decisions.
• Assist product leadership with reporting and analysis.
• Support continuous improvement initiatives across product delivery processes.

Skills

Agile/Scrum experience

User story writing

Backlog management

Communication

Stakeholder collaboration

Jira/Azure DevOps

Analytical abilities

Education

Bachelor's degree or equivalent

Tools

Jira

Azure DevOps

Job description

Product Owner

Location: Raleigh, NC 27604
Job Type: Contract
Duration: 1 Year, with potential for conversion to Full-Time
Work Schedule: 8:00 AM 5:00 PM
Work Arrangement: Hybrid 4 days onsite, 1 day remote
Interview Process: 1st Round MS Teams | 2nd Round In-Person
Local Candidates Only

Job Summary

Our client is seeking an experienced Product Owner to support the MyDelivery product team. This role will focus on product backlog ownership, requirements definition, sprint readiness, and Agile delivery execution for capabilities supporting store fulfillment, dispatch operations, delivery drivers, and PRO customer deliveries.

The Product Owner will work closely with engineering teams, business stakeholders, support teams, and operations partners to translate business needs into detailed product requirements and ensure high-quality delivery. The ideal candidate will have strong Agile product delivery experience and the ability to translate operational needs into actionable requirements.

Key Responsibilities

• Own and maintain a healthy, prioritized product backlog.

• Create, refine, and manage user stories, acceptance criteria, and supporting documentation.

• Ensure backlog items are detailed, testable, and sprint-ready before development begins.

• Partner with product leadership to establish priorities and delivery sequencing.

• Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Serve as the primary source of functional clarification for engineering teams.

• Support development teams in resolving requirements questions and business process ambiguities.

• Identify, communicate, and elevate delivery risks, blockers, and dependencies.

• Document business requirements, workflows, user journeys, and operational processes.

• Translate stakeholder needs into actionable product requirements.

• Collaborate with Engineering, QA, UX, and business stakeholders to ensure shared understanding of solutions.

• Support UAT and validation activities.

• Gather feedback from store teams, delivery operations, dispatchers, support teams, and business stakeholders.

• Analyze user feedback, incidents, and operational challenges to identify product and backlog improvements.

• Assist with production issue prioritization, troubleshooting, and release validation.

• Support rollout and adoption activities for new functionality.

• Monitor operational metrics, production defects, and customer feedback to inform backlog decisions.

• Assist product leadership with reporting and analysis.

• Support continuous improvement initiatives across product delivery processes.

Required Qualifications

• Bachelor's degree or equivalent professional experience.

• 2 5 years of experience as a Product Owner, Business Analyst, Systems Analyst, or similar role.

• Strong experience working in Agile/Scrum delivery environments.

• Demonstrated ability to write high-quality user stories and acceptance criteria.

• Experience managing and prioritizing product backlogs.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication skills.

• Experience working with both technical and non-technical stakeholders.

• Proficiency with Agile project management tools such as Jira, Azure DevOps, or similar platforms.

• Experience documenting business requirements, workflows, process maps, and user journeys.

Preferred Qualifications

• Experience supporting retail, supply chain, logistics, transportation, mobility, or delivery-related applications.

• Experience with mobile applications, operational systems, integrations, or dispatch platforms.

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or comparable Agile certification.

• Experience supporting distributed operational users such as stores, drivers, field teams, or customer-facing associates.

• Experience with store fulfillment, last-mile delivery, dispatch, or transportation operations.

Ideal Candidate

The ideal candidate is a highly organized and detail-oriented Agile Product Owner with strong backlog ownership and requirements management experience. The candidate should be comfortable working with engineering teams, business stakeholders, vendors, and operational partners while translating complex business needs into clear, actionable product requirements.

Important: Candidates must be local to Raleigh, NC and available to work a hybrid schedule of 4 days onsite and 1 day remote.