Product Owner

GT Independence, LLC; High Point (NC); Hybrid; USD 85,000 - 110,000; Full time

Job summary

GT Independence, LLC is seeking a Product Owner to translate the product roadmap into actionable backlog items and acceptance criteria, partnering with IT Development, Compliance, UX Research, Launch & Enablement to deliver value.

You will own the backlog, guide discovery, support prioritization, and ensure delivery aligns with business priorities, regulatory commitments, and customer needs, across multi-state healthcare contexts.

Qualifications

• 3+ years as Product Owner or similar in tech-enabled ops.
• Experience turning roadmaps into actionable user stories and acceptance criteria.
• Proficiency with backlog management and agile delivery.
• Experience with Jira, Azure DevOps, and product management tools.

Responsibilities

• Break down approved roadmap initiatives into epics, features, user stories, requirements and acceptance criteria.
• Conduct problem and solution discovery to refine requirements and scope.
• Coordinate with UX Research, data/analytics, operations, support, and compliance to validate requirements.
• Own and maintain the product backlog for the assigned domain.
• Partner with the Director of Product and stakeholders to assess roadmap candidates, tradeoffs, business value, urgency, risk and dependencies.
• Triage and assess incoming requests, clarifying problem statements, scope, impact and next steps.
• Facilitate backlog refinement, sprint planning, acceptance reviews and ongoing requirement clarification.
• Represent customer, operational, regulatory and business needs in product decisions and backlog sequencing.
• Monitor delivery progress, surface risks or blockers, and align stakeholders on scope/timing changes.
• Support launch readiness with release context, target user impacts, acceptance criteria and operational implications.
• Use product metrics and feedback to adjust backlog and drive continuous improvement.

Skills

Backlog management

Agile delivery

Requirements gathering

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Product discovery

Tools

Jira

Azure DevOps

Aha!

Productboard

Job description

Product Owner

About the Role

The Product Owneris responsible fortranslating GT's product roadmap into clear, actionable requirements within a defined product domain, grounded in problem and solution discovery. This role owns day-to-day backlog health, clarifies outcomes and acceptance criteria, and helps ensure teams are delivering work that supports business priorities, customer needs, quality, and regulatory commitments.

The Product Owner partners closely with IT Development, Operations, Compliance, UX Research, Launch & Enablement, and other stakeholders to evaluate incoming requests, assess impact, support prioritization, and guide solutions from discovery through delivery.

Location

Hybrid (business and team presence as needed; flexibility based on candidate)

Responsibilities

• Break down approved roadmap initiatives into epics, features, user stories, requirements, and acceptance criteria.

• Conduct problem and solution discovery to refine requirements and scope, in partnership with Director of Product and UX Research.

• Coordinate with UX Research, data/analytics, operations, support, and compliance tovalidaterequirements and solution intent.

• Own andmaintainthe product backlog for assigned domain, ensuring items are prioritized, refined, and ready for development.

• Partner with the Director of Product and stakeholders to assess roadmap candidates, tradeoffs, business value, urgency, risk, and dependencies.

• Triage and assess incoming requests, clarifying problem statements, scope, impact, and recommended next steps.

• Facilitate backlog refinement, sprint planning support, acceptance review, and ongoing requirement clarification for IT Development teams.

• Represent customer, operational, regulatory, and business needs in product decisions and backlog sequencing.

• Monitor delivery progress, surface risks or blockers, and help align stakeholders on changes to scope, timing, or priority.

• Support launch readiness by providing release context, target user impacts, acceptance criteria, and operational implications to Launch & Enablement.

• Use product metrics, feedback, incidents, and adoption signals to recommend backlog adjustments and continuous improvement.

Requirements

• 3+ years of experience as a Product Owner, Business Analyst, Product Manager, or similar role in technology-enabled operations.

• Strong experience translating roadmap themes into actionable requirements, user stories, and acceptance criteria.

• Proficiencywith backlog management, agile delivery practices, and cross-functional product development.

• Demonstrated ability to assess business value, operational impact, regulatory considerations, dependencies, andimplementationtradeoffs.

• Experience working with engineering, operations, compliance, support, and customer-facing stakeholders.

• Strong facilitation, written communication, and stakeholder alignment skills.

• Comfort working in complex, multi-state or regulated environments, preferred.

• Familiarity healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred

• Experience with product/project tools such as Jira, Azure DevOps,Aha!,Productboard, or similar platforms.

• Analytical mindset with the ability to use data, feedback, and outcomes to guide prioritization.

• Customer empathy and systems thinking, with the ability to connect detailed requirements to broader product outcomes.

• Certified Scrum Product Owner (CSPO) or Project Management Professional (PMP) certification or similar experience preferred

Reporting Structure

Reports to: Manager of Product Operations

Dotted-line alignment with: Director of Product

Direct oversight of: None; coordinates assigned product domain stakeholders and delivery priorities